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Secure link to iTunes Store failed

98049 Views 79 Replies Latest reply: Jan 23, 2014 5:57 PM by Huron34 RSS
  • X3ME15 Level 1 Level 1 (0 points)
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    May 23, 2012 2:24 AM (in response to wiclee)

    This also solved my issue with iTunes failed to connect securely. Good job!

  • Greatest Ever Level 1 Level 1 (0 points)
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    May 28, 2012 8:54 AM (in response to wiclee)

    Thanks wicless. It works like a charm.

  • asengur Level 1 Level 1 (0 points)
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    Jun 5, 2012 5:46 AM (in response to Greatest Ever)

    Mates, I have been reading such suggestions all over the web for months by now. Nevertheless, none of the suggestions including the aboves have worked for me. Let me tell you my story:

     

    This itunes thing was just working fine until the upgrade of the windows OS from XP to 7 64bit in the office. Followingly and suddenly, when any of us in the office tried to open itunes this very annoying phrase has begun popping up; "iTunes could not connect to the iTunes store. Make sure your network connection is active and try again." Whatever I tried, I could not able to solve this problem. The things to solve this problem I have done so far are as listed below:

    1- Uninstalling and reinstalling of itunes software

    2- Updating to final version (currently it is 10.6.1.7)

    3- Searching and finding every single itunes related files within the pc and deleted them, then gave a fresh install

    4- Removing pop-up blockers from each and every web-browser

    5- Enabled TCP and UDP ports 3689 both from the firewall server and the client's windows firewall

    6- Used "netsh winsock reset" command after running cmd in administrator mode

    7- Added inbounds rules to windows firewall to allow connections for iTunes

    8- Changed the DNS addresses several times and currently using 8.8.8.8 and 8.8.4.4

    9- Repaired quicktime and itunes more than several times

    10- Disabled the firewall module of Trend Micro Worry Free Business Security A/V software

    11- Ran diagnostics of iTunes software and got the "Secure links to iTunes Store failed" statement with the following results (in contrast to enabling the ports both from firewall server and the client pc's windows firewall, the report still says itunes is not enabled in firewall. And I could not be able to solve this as well):

     

    Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

    Gigabyte Technology Co., Ltd. G33M-S2L

    iTunes 10.6.1.7

    QuickTime not available

    FairPlay 1.14.37

    Apple Application Support 2.1.7

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.1.1.4

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.5.502

    Gracenote MusicID 1.9.5.115

    Gracenote Submit 1.9.5.143

    Gracenote DSP 1.9.5.45

     

    iTunes Serial Number 0039AB8403358B20

     

    Current user is an administrator.

    The current local date and time is 2012-06-05 15:43:17.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    ATI Technologies Inc., ATI Radeon HD 2600 XT

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.6.1.7 (x64) is currently running.

    iTunesHelper 10.6.1.7 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:    {1A13D367-A0F2-4909-B489-E10991409D65}

    Description:    Realtek PCIe GBE Family Controller

    IP Address:    172.16.100.54

    Subnet Mask:    255.255.255.0

    Default Gateway:    172.16.100.2

    DHCP Enabled:    No

    DHCP Server:   

    Lease Obtained:    Thu Jan 01 02:00:00 1970

     

    Lease Expires:    Thu Jan 01 02:00:00 1970

     

    DNS Servers:    8.8.8.8

            8.8.4.4

     

    Active Connection:    LAN Connection

    Connected:    Yes

    Online:        Yes

    Using Modem:    No

    Using LAN:    Yes

    Using Proxy:    No

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Basic connection to the store failed.

    An unknown error occurred (-50).

    Connection attempt to Gracenote server was successful.

    iTunes has never successfully accessed the iTunes Store.

     

    With all my due respect, please and really please, could anyone help me out to solve this issue and prevent me from becoming insane?

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    Jun 5, 2012 6:52 AM (in response to asengur)

    asengur, error 50, refer here:

     

    Error 13, 14, 35 and 50 (or -50)

    These errors are typically resolved by performing one or more of the steps listed below: 

    1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    2. Put a USB 2.0 hub between the device and the computer.
    3. Try a different USB 30-pin dock-connector cable.
    4. Eliminate third-party security software conflicts.
    5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    7. Try to restore from another known-good computer and network.
  • asengur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 6, 2012 6:36 AM (in response to wiclee)

    Dear wiclee,

     

    Thanks for those advices. However, no score at the end

     

    First, as you have suggested, I had too thought the problem might be occuring due to Trend Micro av software, and it seemed very logical. But, even the uninstallment of that sw didn't work.

     

    Then, I tried reseting TCP/IP....Result; complete unsatisfaction

     

    For the options, connecting directly to the internet, bypassing the router etc; as this is office, no chance for that either.

     

    Trying another known-good computer; mate yet again this is office and all of them in the same condition

     

    Any other good suggestions?

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    Jun 6, 2012 11:21 AM (in response to asengur)

    Have you tried this link to download and run autoruns.exe and see if there are winsock providers other than Apple's Bonjour?

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • asengur Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 11, 2012 6:10 AM (in response to wiclee)

    I have already checked that. Besides the Bonjour, the only winsock provider running at the back is Microsoft Windows Live ID NSP. Can this be interferring with iTunes?

  • Davidill Level 1 Level 1 (0 points)
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    Jun 17, 2012 5:24 AM (in response to wiclee)

    Thanks worked a treat!

  • cantlogin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 19, 2012 7:43 AM (in response to AgatkaW)

    my error...

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Hewlett-Packard HP Pavilion g7 Notebook PC

    iTunes 10.6.3.25

    QuickTime 7.7.2

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver 2.2.0.1

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver not found.

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0014ACC403716EE0

     

     

    Current user is not an administrator.

    The current local date and time is 2012-06-19 10:41:38.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Intel(R) HD Graphics Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.6.3.25 (x64) is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {C9C1A199-E86F-4D52-AAB3-8E41F036B167}

    Description:          Microsoft Virtual WiFi Miniport Adapter

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Wed Dec 31 19:00:00 1969

     

     

    Lease Expires:          Wed Dec 31 19:00:00 1969

     

     

    DNS Servers:

     

     

    Adapter Name:          {441757C3-5CA4-4629-97EA-658F2814EB93}

    Description:          Bluetooth Personal Area Network

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Wed Dec 31 19:00:00 1969

     

     

    Lease Expires:          Wed Dec 31 19:00:00 1969

     

     

    DNS Servers:

     

     

    Adapter Name:          {B1FB7948-0236-4F10-9E19-6712DEEAD79F}

    Description:          Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter

    IP Address:          192.168.0.16

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.0.1

    DHCP Enabled:          Yes

    DHCP Server:          192.168.0.1

    Lease Obtained:          Tue Jun 19 10:30:59 2012

     

     

    Lease Expires:          Tue Jun 19 11:30:59 2012

     

     

    DNS Servers:          24.154.1.6

                        24.154.1.68

     

     

    Adapter Name:          {2434A8B0-60AD-4822-B1A1-7D2BD9A95267}

    Description:          Realtek PCIe FE Family Controller

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Wed Dec 31 19:00:00 1969

     

     

    Lease Expires:          Wed Dec 31 19:00:00 1969

     

     

    DNS Servers:

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was unsuccessful.

    An unknown error occurred (0x80090330).

    Connection attempt to iPhone activation server was unsuccessful.

    An unknown error occurred (0x80090330).

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (0x80090330).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2012-06-19 10:32:28.

     

    tried options listed here with no success.

     

    need help, leaving for china in 2 days need to resolve ASAP

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    Jun 19, 2012 8:38 AM (in response to cantlogin)

    Cantlogin,

    Try scan and fix your windows system file:

     

    Right click COMMAND PROMPT and select RUN AS ADMINISTRATRATOR, type in

     

    SFC /SCANNOW

     

    let windows fixes whatever it needs to repair then restart a windows

  • cantlogin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 19, 2012 9:21 AM (in response to wiclee)

    That was it! You are the man! I have spent days trying to fix this...

     

    Thank you.

  • wiclee Level 5 Level 5 (6,940 points)
    Currently Being Moderated
    Jun 19, 2012 9:25 AM (in response to cantlogin)

    You're very welcome.

  • Chasemanhattan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 2, 2012 9:36 AM (in response to wiclee)

    This worked for me. I can finally get to the Itunes store. Wiclee you rock

  • andrewnoghri Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 9, 2012 3:55 AM (in response to AgatkaW)

    network connecting, but secure server failed so no itunes update or store

    repaired itunes no joy

    repaird quicktime still no joy

    reset winsock netsh and flushed dns

    bonjour flashed up with error. service stopped responding

    restarted service in windows services

    started itunes. working ok now

  • nls3 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 12, 2012 1:01 PM (in response to wiclee)

    Thank you wiclee!  Your suggestion worked perfectly.  I can finally connect to the iTunes Store after hours of frustration.

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