Q: Secure link to iTunes Store failed

This happened to me as well. The problem was the computer I was using had a program called netintelligence. Disabled this and then could connect no problem.

Here is my scenerio....

I work from my home for my employer through DSL connection.  I recently installed a Netgear wireless router.  Since then we cannot access www.apple.com, and various other functions of some websites.  Including not being able to pull up the iTunes store.  When I ran diagnostics on iTunes store I get this error - secure link to iTunes Store failed, when I click the 'help' I can't even pull that up it gives me a blank screen.  I have tried some of these solutions but still nothing works.

If I go to www.verizonwireless website it pulls up however it does not permit me to log into my account.  When I click the 'sign in' button it does nothing.  Other websites to search for hotel rooms such as www.bookit.com won't permit me to search but I can pull up the website.

Any ideas/suggestions?  My employer had me connect the wireless router through their router could there be an issue there?

The reason is that with the new Windows 7 64-bit edition, none of the drivers for your programs will work unless they are 64 bit drivers - so check your iTunes drivers and see if it is 64 bit ... usually, they are 32 or 34 bit - and with the 64 bit version of windows 7, those drivers will not be compatable

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Acer Aspire 4755

iTunes 10.7.0.21

QuickTime 7.7.2

FairPlay 2.2.19

Apple Application Support 2.2.2

iPod Updater Library 10.0d2

CD Driver 2.1.0.1

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.0.59

Apple Mobile Device Driver 1.62.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 00B********43C8

Current user is an administrator.

The current local date and time is 2012-10-10 09:31:52.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 540M        

Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {56EF2C69-D7D0-40C7-A973-ACFD01893472}

Description:    TAP-Win32 Adapter V9

IP Address:    172.20.0.9

Subnet Mask:    255.255.255.0

Default Gateway:    0.0.0.0

DHCP Enabled:    No

DHCP Server:   

Lease Obtained:    Thu Jan 01 08:00:00 1970

Lease Expires:    Thu Jan 01 08:00:00 1970

DNS Servers:    172.20.0.1

Adapter Name:    {CA7303AA-4DCE-4A2C-A8D5-904B830FD098}

Description:    Microsoft Virtual WiFi Miniport Adapter

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Thu Jan 01 08:00:00 1970

Lease Expires:    Thu Jan 01 08:00:00 1970

DNS Servers:   

Adapter Name:    {6B1A6A18-932B-4ED6-86ED-591115ACD90D}

Description:    Atheros AR5B97 Wireless Network Adapter

IP Address:    192.164.20.34

Subnet Mask:    255.255.255.0

Default Gateway:    192.164.20.1

DHCP Enabled:    Yes

DHCP Server:    192.164.20.1

Lease Obtained:    Wed Oct 10 08:55:33 2012

Lease Expires:    Wed Oct 10 16:55:33 2012

DNS Servers:    172.15.90.1

        172.15.90.2

Adapter Name:    {1893E137-A9B1-4BCB-B076-EC15C8C836B8}

Description:    Broadcom NetLink (TM) Gigabit Ethernet

IP Address:    0.0.0.0

Subnet Mask:    0.0.0.0

Default Gateway:    0.0.0.0

DHCP Enabled:    Yes

DHCP Server:   

Lease Obtained:    Thu Jan 01 08:00:00 1970

Lease Expires:    Thu Jan 01 08:00:00 1970

DNS Servers:   

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    No

Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-10-10 08:38:49.

**** CD/DVD Drive Tests ****

LowerFilters: UBHelper (2.0.0.14),

UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.1.0.1),

E: HL-DT-ST DVDRAM GT32N, Rev 1.00

Drive is empty.

**** Device Connectivity Tests ****

iPodService 10.7.0.21 (x64) is currently running.

iTunesHelper 10.7.0.21 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Renesas Electronics USB 3.0 Host Controller.  Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26.  Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod touch (2nd generation) running firmware version 4.1

Serial Number:    1B*****E75J

iPad 2 running firmware version 4.3.3

Serial Number:    DLX*****DKPK

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

Anyone,please help me to solve this problem,can not surf itunes store at all....

<Edited by Host>

Thank you wiclee, this was finally the solution I needed to get my computer to connect to iTunes!

Thanks for the information. I was getting very frustrated and your input made it an easy fix!

it works for me...thanks Wiclee

That was incredibly helpful. I worked on this for quite awhile and could not figure it out. Thank You!!!

This helped fix my issue as well, this time happening on XP and iTunes 11. Thanks a lot!!!

If I click on the 'iTunes Store' link on the left, then I cannot open the App store (network timed out error). However if I search for some text from the Search bar on the right top side, I do get results, however the formatting of the page is severely hit, all the text comes in one single column. I can click on the results and even open any app store app page or something, but I am not sure why iTunes is displayng such garbled text blocks !!

after all i have also flush the dns but still the issue is stands.

Pls check and

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

Dell Inc. OptiPlex 380

iTunes 11.0.0.163

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B8280B9D48F0

Current user is not an administrator.

The current local date and time is 2012-12-03 18:22:08.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

S3 Trio32/64

Intel(R) G41 Express Chipset

Intel(R) G41 Express Chipset

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 626a7f20c3f3e2df82cea0c304529876

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {988C106D-BA48-41A2-A71E-EE2073630335}

Description:    Broadcom NetLink (TM) Gigabit Ethernet - Teefer2 Miniport

IP Address:    172.19.176.230

Subnet Mask:    255.255.255.0

Default Gateway:    172.19.176.1

DHCP Enabled:    Yes

DHCP Server:    172.19.176.40

Lease Obtained:    Mon Dec 03 17:45:17 2012

Lease Expires:    Tue Dec 04 17:45:17 2012

DNS Servers:    172.18.124.31

        172.18.124.24

Active Connection:    LAN Connection

Connected:    Yes

Online:        Yes

Using Modem:    No

Using LAN:    Yes

Using Proxy:    Yes

HTTP Proxy:    172.18.124.11:80

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-12-03 18:13:55.

**** Device Connectivity Tests ****

iPodService 11.0.0.163 is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA.  Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB.  Device is working properly.

Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

dax iPhone, iPhone 4S running firmware version 6.0.1

Serial Number:    DQGHM16LDTC0

**** Device Sync Tests ****

Sync tests completed successfully.

Hi Wiclee,

My windows 7 (64bit) machine itunes 11 installation won't connect to the itunes store and when I run diagnostics I get the error that is the subject of this thread. I have tried winsock netsh reset which worked once in earlier versions but then the problem returned. Also checked using Autoruns.exe -- nothing but Bonjour as winsock file. I have uninstalled and reinstalled many times by now, following the exact order specified by Apple. I also flushed DNS. I also tried running SFC /SCANNOW -- the system did not find any errors. I'm trying to get the diagnostic output but itunes help claims the computer is not connected to the internet, even though I am typing this message on the same computer...wait when I clicked next it displayed the diagnostics on the following page. Here they are:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Sony Corporation VPCJ115FX

iTunes 11.0.0.163

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0026B920037022A8

Current user is not an administrator.

The current local date and time is 2012-12-06 21:14:01.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) Graphics Media Accelerator HD

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.0.0.163 (x64) is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:          {447E404D-ADE2-4384-BCA5-6085228F1CCB}

Description:          Microsoft Virtual WiFi Miniport Adapter

IP Address:          0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:          0.0.0.0

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Wed Dec 31 16:00:00 1969

Lease Expires:          Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name:          {B0EE257D-AFEF-4956-8BBC-3A2C71C409B8}

Description:          Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller

IP Address:          0.0.0.0

Subnet Mask:          0.0.0.0

Default Gateway:          0.0.0.0

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Wed Dec 31 16:00:00 1969

Lease Expires:          Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name:          {FB53407B-9E9D-49DF-B851-B8A14CF67273}

Description:          Atheros AR9285 Wireless Network Adapter

IP Address:          192.168.1.4

Subnet Mask:          255.255.255.0

Default Gateway:          192.168.1.1

DHCP Enabled:          Yes

DHCP Server:          192.168.1.1

Lease Obtained:          Thu Dec 06 20:21:00 2012

Lease Expires:          Fri Dec 07 20:21:00 2012

DNS Servers:          192.168.1.1

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.

Any help would be much appreciated!

Gideon

I have the same issue.

Win7 x64.

I've tried every suggestion:

netsh winsock reset

no firewall

no A/V

(another pc on the same network works, it isn't the internet or router or hardware firewall)

Itunes 10 worked fine.

Same issue

Win7 x64

I've done:

netsh winsock reset

no firewall

no a/v

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 620

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0034B25C0368B868

Current user is not an administrator.

The current local date and time is 2012-12-21 20:17:20.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 530

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DF87A890-239E-430E-80D9-1A3F7742370E}

Description: Dell Wireless 1502 802.11b/g/n

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {97BC0C03-8030-4BF2-BD24-72613105EC4C}

Description: Realtek PCIe GBE Family Controller

IP Address: 10.0.0.2

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.0.1

DHCP Enabled: Yes

DHCP Server: 10.0.0.1

Lease Obtained: Fri Dec 21 19:53:37 2012

Lease Expires: Fri Dec 28 19:53:37 2012

DNS Servers: 75.75.75.75

75.75.76.76

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2012-03-17 14:18:02.

Oh my good God THANK YOU!!!!! This was one of the most frustrating things ever. You are awesomesauce!!!