Q: Secure link to iTunes Store failed

Question

AgatkaW

Level 1 (0 points)

Q: Secure link to iTunes Store failed

I can't log in or connect to iTunes store from my PC. About two weeks ago I was watching movie on my AppleTV and all of a sudden it stoped in the middle of it and asaid I was not connected to iTunes. Ever since then I cannot connect. When I run diagnostics I get msg "secure link to iTunes Store failed" and when I click on the Help button it tells me that I am not connected to the internet.

That is not true as I can browse the net and I can even log into my accout on line but just cannot log in to iTunes or connect to the Store. Please, help.

Windows 7

Posted on Apr 28, 2012 10:00 PM

I have this question too

Solved

wiclee

Level 5 (6,967 points)

A:

Repair your QuickTime.

Control Panel > Programs n Features > highlight QUICKTIME and click CHANGE then REPAIR.

Posted on Apr 29, 2012 7:10 AM

Q: Secure link to iTunes Store failed

All replies

Helpful answers

first Page 6 of 7 last

by K'Shanti,

K'Shanti Dec 7, 2013 6:44 PM in response to AgatkaW
Level 1 (10 points)

Dec 7, 2013 6:44 PM in response to AgatkaW

Thanks from me, too! Totally solved the problem!
Reply options

Link to this post

by Wildcat682,

Wildcat682 Dec 23, 2013 9:26 AM in response to AgatkaW
Level 1 (1 points)

Dec 23, 2013 9:26 AM in response to AgatkaW

When I try to go to the itunes store I get "iTunes could not connect to the iTunes store. An unknown error occured (0x80092013)."

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
LENOVO 2359CTO
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0017B4C80CD64ED8

Current user is not an administrator.
The current local date and time is 2013-12-23 21:55:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA NVS 5400M
Intel Corporation, Intel(R) HD Graphics 4000

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 5b829fc5dc97baeac21baae7063548d3

iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {83835AD4-2396-4D14-B63B-56E2A9582F10}
Description:    Bluetooth Device (Personal Area Network)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 03:30:00 1970

Lease Expires:    Thu Jan 01 03:30:00 1970

DNS Servers:

Adapter Name:    {AE5125D8-DFEB-40DA-9CD5-8AEAE4CAC743}
Description:    Intel(R) Centrino(R) Wireless-N 2200
IP Address:    10.9.5.36
Subnet Mask:    255.255.254.0
Default Gateway:    10.9.4.1
DHCP Enabled:    Yes
DHCP Server:    10.9.4.1
Lease Obtained:    Mon Dec 23 21:37:36 2013

Lease Expires:    Mon Dec 23 22:37:36 2013

DNS Servers:    10.9.4.1

Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-12-19 22:19:37.
Reply options

Link to this post

by valordrive,

valordrive Dec 25, 2013 8:57 PM in response to AgatkaW
Level 1 (0 points)

Dec 25, 2013 8:57 PM in response to AgatkaW

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv7 Notebook PC
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0044B7C80C4F9A88

Current user is an administrator.
The current local date and time is 2013-12-25 23:53:00.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 4650

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:          {B7E55283-7B08-4330-A845-CC41D344B4C7}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969

Lease Expires:          Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name:          {22E0C879-71F6-4596-9656-DBC1E47CA3E3}
Description:          Intel(R) WiFi Link 5100 AGN
IP Address:          192.168.0.4
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Wed Dec 25 23:46:01 2013

Lease Expires:          Thu Dec 26 00:46:01 2013

DNS Servers:          65.32.5.111
                    65.32.5.112

Adapter Name:          {5171070C-B9D6-410E-9462-4F033E32E3AF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 19:00:00 1969

Lease Expires:          Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (0x80092013).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-06-25 20:48:46.

I've went through this thread and tried practically everything, but nothing seems to be working and I have no idea why. Any help would be much, much appreceiated.
Reply options

Link to this post

by chrisMKII,

chrisMKII Dec 25, 2013 9:16 PM in response to valordrive
Level 1 (0 points)

Dec 25, 2013 9:16 PM in response to valordrive

GUYZ CHECK IF YOU GOT A VPN !!!!!

i had similar problems.... that was caused by HideMyAss VPN software.

-<

u can also fix on windows by downloading ""autoruns" for windows winsock provider" search....

and deactivate the winsock provider by your VPN..

peace merry xmas !
Reply options

Link to this post

by Huron34,

Huron34 Jan 23, 2014 5:57 PM in response to chrisMKII
Level 1 (0 points)

Jan 23, 2014 5:57 PM in response to chrisMKII
I have spent the last five hours reading all the posts in the thread and trying everything suggested. I cannot provide a diagnostic profile since iTunes does not even connect me to the site and give me the proverbial message about being unable to connect to the internet despite already being on-line.

Windows XP

I have tried the following:
installing and reinstalling iTunes - the most current ones and older ones
flushing DNS
winsock review and repair
repair of QuickTime and iTunes
ensured iTunes was selected as exception for Windows Firewall
Windows XP patch from 2009 (suggested in previous post)
(these are all that I can remember at this time)

Any other ideas would be appreciated.
Reply options

Link to this post

by hercmejia,

hercmejia Apr 24, 2014 11:23 AM in response to Huron34
Level 1 (0 points)

Apr 24, 2014 11:23 AM in response to Huron34

Same problem.... Win7 ultimate 32bit, latest itune
Reply options

Link to this post

by hercmejia,

hercmejia Apr 24, 2014 11:23 AM in response to hercmejia
Level 1 (0 points)

Apr 24, 2014 11:23 AM in response to hercmejia

Pls help me
Reply options

Link to this post

by bharken,

bharken Apr 24, 2014 3:22 PM in response to AgatkaW
Level 1 (0 points)

Apr 24, 2014 3:22 PM in response to AgatkaW

Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.4

iTunes Serial Number 001DB2680D3A57C0

Current user is not an administrator.
The current local date and time is 2014-04-25 06:19:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 680
NVIDIA, NVIDIA GeForce GTX 670
Avatron Software, Inc., Air Display (Microsoft Corporation - WDDM v1.1)
Intel Corporation, Intel(R) HD Graphics 4000

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {E08F106D-5D73-41B8-B6B6-263ADA2AD059}
Description:    TAP-Windows Adapter V9
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Thu Jan 01 08:00:00 1970

Lease Expires:    Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name:    {A50B015C-2263-4535-8207-1B3BEC947A5A}
Description:    Intel(R) 82579V Gigabit Network Connection
IP Address:    192.168.0.150
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.0.1
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 08:00:00 1970

Lease Expires:    Thu Jan 01 08:00:00 1970

DNS Servers:    58.71.1.38
        8.8.8.8

Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-25 06:16:32.

Tried all the suggestions but still the same. This is so sad I also can't sign in/download/update from my iPhone and iPad though internet works great. I need to go the neighbor if I want to use buy/update something from the App Store.
Reply options

Link to this post

by Lydiagr,

Lydiagr Apr 25, 2014 4:28 AM in response to bharken
Level 1 (0 points)

Apr 25, 2014 4:28 AM in response to bharken

QuickTime not available
iTunes is not enable in firewall!

You need to re-dowload iTunes with Quick time player and also go to your firewall and able iTunes. If you read the previous messages they tell you how to do it
Reply options

Link to this post

by marctattoo,

marctattoo Apr 30, 2014 11:37 AM in response to AgatkaW
Level 1 (0 points)

Apr 30, 2014 11:37 AM in response to AgatkaW

Hello,

SInce a week, when I try to connect to Itunes Store to buy a song, once I clik to Itunes Store I only get a "white page" which shows on top the amount of my credit and and the line with the following options: MUSIC / MOVIES / TV SHOWS... but the page below stays blank... and when I do a search for an artist, agter having enterred the artist name: the page still stays blank.

I am not sure why this is happening as it worked fine a week ago ... but not anymore since the past five days I tried. Can anyone help maybe please? Thanks in advance

Windows XP Professional Service Pack 2 (Build 2600)
Gateway GM5072
iTunes 11.1.5.5
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0012B4D80CF852C0

Current user is an administrator.
The current local date and time is 2014-04-30 11:20:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA GeForce 6100

**** External Plug-ins Information ****

Plug-in Name:    G-Force
Plug-in Loaded:    Yes
Plug-in Version:    1.0
Plug-in File Version:    Unknown
Plug-in Path:    C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iTunes Plug-ins\G-Force_iTunes.dll

iPodService 11.1.5.5 is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:    {B2069D05-5C98-40E5-BD4E-AA4FDC16C12E}
Description:    NVIDIA nForce Networking Controller #2 - Packet Scheduler Miniport
IP Address:    192.168.1.65
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.254
DHCP Enabled:    Yes
DHCP Server:    192.168.1.254
Lease Obtained:    Wed Apr 30 10:45:08 2014

Lease Expires:    Thu May 01 10:45:08 2014

DNS Servers:    192.168.1.254

Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
An unknown error occurred (0x80096004).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-30 11:18:51.
Reply options

Link to this post

by janet1103,

janet1103 May 28, 2014 7:37 PM in response to Huron34
Level 1 (0 points)

May 28, 2014 7:37 PM in response to Huron34

Hello Huron,

I spent hours on the same problem. If you are running Windows XP sp2 upgrade to sp3. Microsoft still has the link to the download on their website.

Back up your computer to be safe. I did not lose any files or data but you can never be too sure.

I was able to connect to the iTunes Store once I installed Service Pack 3,

Good Luck!
Reply options

Link to this post

by cczhang,

cczhang Jul 26, 2014 4:44 AM in response to AgatkaW
Level 1 (0 points)

Jul 26, 2014 4:44 AM in response to AgatkaW

Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
LENOVO 20078
iTunes 11.1.5.5
QuickTime 7.7.5
FairPlay 2.5.16
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 002FBC900AF981B0

Current user is an administrator.
The current local date and time is 2014-07-26 19:40:29.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., AMD Radeon HD 6370M
ATI Technologies Inc., Mobile Intel(R) HD Graphics

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {30A76C73-E406-43C0-8C63-F99CDC5185D9}
Description: IPvE Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {601EEE11-57A2-4E54-90C5-1CC273C88EC0}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {502DB8B9-A41E-4CE2-914A-8A15C72F77B3}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {C9CDC1E1-1E20-4649-9602-DD7EE10E54AC}
Description: Atheros AR9285 Wireless Network Adapter
IP Address: 192.168.1.132
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Jul 26 11:15:35 2014

Lease Expires: Sun Jul 27 11:15:35 2014

DNS Servers: 192.168.1.1

Active Connection: LAN 连接
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-05-14 21:45:05.

Can I know where I go wrong... I am sure there is something wrong there..I try repair my quicktime and ye.. Please help
Reply options

Link to this post

by alexanderang,

alexanderang Sep 22, 2014 3:42 AM in response to wiclee
Level 1 (0 points)

Sep 22, 2014 3:42 AM in response to wiclee

I need your help! ive been trying alot of methods, and im stuck with these. i couldnt access into itune store, and thats makes me unable to backup my iphone. when i access to itune, it says i doesnt have the internet connection. and when i sync it, it always hangged at step 2 for the whole night. pls help!!
this is wad i dignose it found result,
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K43SD
iTunes 11.4.0.18
QuickTime not available
FairPlay 2.6.16
Apple Application Support 3.0.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.0.23
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 0019BC200C63DCE8

Current user is not an administrator.
The current local date and time is 2014-09-22 18:41:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 610M
Intel Corporation, Intel(R) HD Graphics 3000

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {5A715841-BA93-4EF8-BF9E-5F02DA5773AF}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {DB39DCE2-DC28-4617-A4BC-2A6549EC6387}
Description: Atheros AR9002WB-1NG Wireless Network Adapter
IP Address: 192.168.0.13
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Sep 22 17:48:34 2014

Lease Expires: Tue Sep 23 17:48:34 2014

DNS Servers: 202.156.1.16
218.186.2.16
218.186.2.6

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-08-11 18:33:58.

**** Device Connectivity Tests ****

iPodService 11.4.0.18 (x64) is currently running.
iTunesHelper 11.4.0.18 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

ASMedia XHCI Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: 5U6439UPV8T

iPhone 5 (CDMA) running firmware version 8.0
Serial Number: DQGKV0X9DTWG

iPad 2 (GSM) running firmware version 6.1.3
Serial Number: DQVGDCK6DFJ1

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.
Reply options

Link to this post

by augustine_k82,

augustine_k82 Oct 17, 2014 8:34 AM in response to AgatkaW
Level 1 (0 points)

Oct 17, 2014 8:34 AM in response to AgatkaW

Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 20ASA0HX00
iTunes 12.0.1.26
QuickTime 7.7.5
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770

iTunes Serial Number 75E7C4900C31CDC8

Current user is not an administrator.
The current local date and time is 2014-10-17 21:02:32.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics 4600

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 12.0.1.26 is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {F66615FE-4574-48FD-A7DC-06EF3F449111}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers:

Adapter Name: {E205CACD-DDBB-4C65-9911-F15269A7F6EB}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers:

Adapter Name: {2930E913-5BD2-4F68-871B-81C08098E631}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers:

Adapter Name: {4F734351-AB3B-42D5-9E18-5A4A345B7010}
Description: Intel(R) Dual Band Wireless-N 7260
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970

Lease Expires: Thu Jan 01 05:30:00 1970

DNS Servers:

Adapter Name: {E90B0614-8124-462C-8891-0E6A14E3C8CA}
Description: Intel(R) Ethernet Connection I217-V
IP Address: 10.0.6.98
Subnet Mask: 255.255.248.0
Default Gateway: 10.0.0.14
DHCP Enabled: Yes
DHCP Server: 10.0.0.32
Lease Obtained: Fri Oct 17 20:45:56 2014

Lease Expires: Sat Oct 18 21:45:56 2014

DNS Servers: 10.0.0.31
10.0.0.32

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
The network connection was reset.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-10-09 17:57:13.

Please check the above log and let me know what is the problem with my system.
Thanks in advance..
Reply options

Link to this post

by arr1618,

arr1618 Oct 17, 2014 1:03 PM in response to AgatkaW
Level 1 (0 points)

Oct 17, 2014 1:03 PM in response to AgatkaW

i have windows 8 ive tried everything and it still say secure link to itunes failed. ive repaired my quicktime and tried the command prompt and with the command prompt its says the function your trying needs run as administrator. help i'm going crazy
Reply options

Link to this post

first Page 6 of 7 last

Q: Secure link to iTunes Store failed

All replies Helpful answers

by K'Shanti,

by Wildcat682,

by valordrive,

by chrisMKII,

by Huron34,

by hercmejia,

by hercmejia,

by bharken,

by Lydiagr,

by marctattoo,

by janet1103,

by cczhang,

by alexanderang,

by augustine_k82,

by arr1618,

All replies

Helpful answers