1 Reply Latest reply: Apr 29, 2012 4:14 AM by Lorassa
Lorassa Level 1 Level 1 (0 points)

Hi, I know there have been loads of similar questions since the iOS 5 and Itunes 10.6 update. I recently got a new laptop and have tried to plug my iPhone in for the first time yet a "Usb Device is not Recognised" keeps showing up. My iPhone does not show up in iTunes or on My Computer. I have tried and followed almost every trouble shooter including:

  • http://support.apple.com/kb/TS1538 ( Please so not give me this link, I have tried every step on it about 500 times =.=)
  • http://http://support.apple.com/kb/HT2292
  • iTune's Diagnostics (which have lead me back to the links above)
  • Selective Startup only having iTunes start up.
  • Restarting my laptop.
  • Making a new "Inbound Rule" through Windows Firewall for iTunes.
  • Checked my USB cable etc.
  • Getting recognised as a Camera
  • Uninstalled and reinstalled iTunes + everything published by Apple Inc.
  • Deleted everything under the Universal Serial Bus Controllers, restarted my laptop so that it reinstalled them then plugged in my iPhone.
  • I've stopped the Apple Mobile Device service, plugged my iPhone in, then restarted the service.  The same message pops up.

 

I'm pretty confident it is a problem to do with my iPhone 3G as I have tried it on multiple different computers with different Apple USB cords and it has always come up with the same message.

 

Specs:

Apple product: iPhone 3G with latest iOS 5 and updates.
Latest iTunes 10.6 installed.

Laptop: Asus K53SC-SX404V Notebook Exclusive.

Windows 7. 64-bit Operating System.

 

Here are the iTunes Diagnostic Results (if it helps...):

 

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

ASUSTeK Computer Inc. K53SC

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0046AB5C0354A050

Current user is not an administrator.

The current local date and time is 2012-04-29 14:16:06.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GT 520MX

Intel Corporation, Intel(R) HD Graphics 3000

  

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2FC96DF7-09B3-4385-937B-966ED616A137}

Description: Microsoft Virtual WiFi Miniport Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: No

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {26C1D8D9-0486-4280-97FC-BEE3F1474D08}

Description: Microsoft Virtual WiFi Miniport Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name: {91885DCE-7B8D-4E74-89E9-236AF72A3AB8}

Description: Intel(R) Centrino(R) Wireless-N 100

IP Address: 10.0.0.5

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.0.138

DHCP Enabled: Yes

DHCP Server: 10.0.0.138

Lease Obtained: Sun Apr 29 13:19:36 2012

Lease Expires: Mon Apr 30 13:19:36 2012

DNS Servers: 10.0.0.138

Adapter Name: {BE6830F2-7E40-4774-889A-CE48BE410AF4}

Description: Realtek PCIe GBE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 08:00:00 1970

Lease Expires: Thu Jan 01 08:00:00 1970

DNS Servers:

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-04-29 14:15:29.

  

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.0.1),

E: Slimtype DVD A DS8A5SH, Rev XAA2

Drive is empty.

  

  

**** Device Connectivity Tests ****

iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

ASMedia XHCI Controller. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPhone 3GS running firmware version 5.1

Serial Number: 860406RUEDG

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.


iPhone 3G, Windows 7
  • 1. Re: iPhone "Usb Not Recognised"
    Lorassa Level 1 Level 1 (0 points)

    I have also found in my iTunes diagnostics log above ^^ it says that iTunes is not enabled by Windows Firewall, even though I have it enabled and followed http://support.apple.com/kb/HT2553 to enable it and the iTunes box was already checked. However, I do have 3rd party Antivirus software running (Norton Internet Security) Could this be conflicting with windows firewall? If so, how do I turn off the firewall in the Norton program so that it stops conflicting with it.

     

    And if this is relevant, I also found that

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Is is this important?

    Thanks in advance.