5 Replies Latest reply: Apr 30, 2012 3:07 AM by Barry Hemphill
Notill Level 1 (0 points)

Having bought a brand new i-mac on Thursday I tried to set it up on Friday, didn't use it yesterday and today it can't find the mouse. Yes it is switched on, yes I have tried new batteries. yes it's a disaster! What was wrong with my old PC I ask myself


iMac, iOS 5.1, Brand new.
  • Manuelntu Level 1 (25 points)

    I have experienced the EXACT same thing with my first iMac purchase. When the mouse is turned "ON" it should be blinking (green dot on the back). When it blinks it means that its unpaired. See if its blinking, if not turn it off and turn it back on and see if it blinks. If it just keeps blinking without any pairing taking place you may have a defective unit like had. just call up apple and they will give you a new mouse for free. Also go to you system preferences>energy saver>and uncheck "Put hard disk(s) to sleep whenever possible to avoid random peripheral problems.

  • Barry Hemphill Level 8 (37,327 points)

    Try resetting the SMC

     

    Barry

  • Notill Level 1 (0 points)

    Thanks, Barry, but how do you do that without a mouse? I'm using my PC to communicate with you as I can't use anything on the Mac

  • Manuelntu Level 1 (25 points)

    resetting the mouse might not solve the problem if it is a hardware issue with the mouse. Anyway, you have to turn of the iMac (press and hold the power button if its already on). Then remove the cable from the back of the iMac for 30 seconds and then plug it in again. This resets your SMC.

  • Barry Hemphill Level 8 (37,327 points)

    Hello:

     

    You can reset the SMC without a mouse.

     

    Type "reset SMC" into the search field.  I would send you the link, but my iPad does not lend itself to cut/paste.

     

    Barry