Apple iTunes overcharging on sales tax.

Some places also have city sales tax and/or county sales tax (I know where I live does).

Alternatively,

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

I have a similar problem. We live near a city but outside their limits, in an unicorporated area. Thus we should only be charged the county tax rate and not the city. Apple charges only the city ax rate. Despite numerous notes to Apple they refuse to revise their system or even refund the difference (which other large corporations will do). I do not understand their unwillingness to work with customers in this case.

I recently noticed the overcharge on Memphis sales tax recently when I bought books as gifts. I contacted customer service and got the "check with your state for the rate" answer. I work in sales tax and know the rate...I have made MANY online purchases that were taxed correctly. It's not that much $$ for one customer, but if you put it all together it would be material. AND if they remit the "correct" amount and COLLECT the "incorrect" amount, which is the way most tax programs work (sales x rate), they may be making a little extra $$ on collecting a few cents on transactions. Frustrating.

The sad part of this is that Apple does not seem to care. I've sent a letter to their new head of online and retail shops about this. Perhaps as a newbie on the job she'll care.

x

Here's a positive update. I sent a letter via USPS to Angela Ahrendts, Apple's new retail chief, about the sales tax issue for my zip code. Several weeks later I got a call from a very polite man from Apple. He promised to have the issue corrected and gave me a credit towards another purchase. Yesterday I exercised the credit and verified that the sales tax issue with the iTunes store had been corrected.

Thanks Apple!

Thank you for reporting back! 🙂