You have already rented this item

Question

Level 1

5 points

You have already rented this item

Strange issue. I rented a movie but before I watched it, my apple tv crashed and restarted. Now, the rented movie does not appear and when I go back to the movie, it says "you have already rented this item but it has not been downloaded. To download it, go to the Settings menu, select Downloads, and Check for Downloads."

Of course, when I go to the Settings menu, there is no Downloads menu. The closest I can find is in Settings/iTunes Store/Check For Rentals. When I do that, it just says "no additional rentals found". So, I am not sure that I was ever billed for the rental (as this only happened last night) but it appears I have no way to actually rent and watch the movie.

Thanks for any suggestions!

Posted on Apr 29, 2012 5:37 PM

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Answer 1

wmyywm

Level 1

0 points

Sep 21, 2013 11:14 PM in response to Tom DeSalvo

This worked for my Apple TV.

I didn't need to call Apple to reset the downalod queue for me as I reset the Apple TV by myself thru "Rest All Settings".

1. Settings

2. General

3. Reset

4. Reset All Settings

---- After Apple TV system reset and re-setup

5. Movies

---- You should see "Rented" at the top menu bar

6. Select your rented movie

Hope this helps.

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Answer 2

macgyver

Level 1

4 points

Sep 23, 2013 4:43 AM in response to wmyywm

This worked for me! Thank you!

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Answer 3

Sep 24, 2013 6:13 PM in response to Tom DeSalvo

Sweet ! Worked for me as well

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Answer 4

Sep 24, 2013 9:24 PM in response to Tom DeSalvo

All I did was click menu to back out of rental and got the same message as above when trying to go back to watching sending me on a wild goose chase for menus that don't exist. This is a pretty serious bug if it requires a complete reset. Please correct ASAP. Should have just rented through my cable provider....

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Answer 5

Oct 4, 2013 9:04 PM in response to Tom DeSalvo

For me it worked after I signed out of my iTunes account, then added it back.

I didn't want to reset all settings because I didn't want to set all the other services up again.

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Answer 6

Oct 7, 2013 2:02 AM in response to Tom DeSalvo

Thanks Colin McGraw, logging out and logging back in worked without having to reset.

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Answer 7

jjjjdim

Level 1

8 points

Dec 7, 2013 7:55 AM in response to markdallas78

i downloaded /rented a movie on itunes. it says it downloaded then the bar disappeared. I cannot find it anywhere to actually watch it. Really poor interface. thanks in advance

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