the itunes store wont load on my daughters account, but does on the rest of the families. I have un-installed and re-installed itunes. Its still happening. Any suggestions would be great.
Windows Vista
Could you walk us through what happens when you try to log in to the Store from your Daughter's Windows Urser acccount, please?
Hi,
When I open her itunes store, it just says connecting to itunes store, but it never does. If her itouch is connected, we can see what she has on it, but cant get onto the store to purchase anything new.
🙂 Perfect, thanks.
It's sounding like a LSP problem (although the way it's only affecting one user account also has me wondering about a possible iTunes Parental controls issue).
Perhaps start with the following document (try running Autoruns while logged into your daughter's Windows user account):
Apple software on Windows: May see performance issues and blank iTunes Store
Are any LSPs (other than Bonjour) showing up in Autoruns? If so, could you let us know their names please?
Where would I see Bonjour?
Adobe is also on the computer. Does that count?
Where would I see Bonjour?
In the Winsock Providers tab in Autoruns, as per the screenshot illustrating the instructions in the troubleshooting article I linked you to in my previous reply.
Sorry. No, the only thing there is Bonjour.
Many thanks. We'd better check on damage to parental controls settings/preferences, as per the following document, then. (Note that the measures described in there need to be done while logged into your daughter's Windows User Account.)
iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
Thank you! I will try now.
Its still not working.😟 It just says up in the bar at the top Accessing iTunes store....
Okay ... we'd better revisit the LSP possibilities. Normally, I'd expect a LSP issue to be systemwide, not just confined to a single user account. But I've been wrong about this sort of thing before, and the "Accessing ..." hang is such a classic LSP-sort-of-symptom.
Let's try wiclee's instructions from the following post:
I tried both of wiclee's instructions. Its still not working. I'm wondering if I just need to delete her windows account all together and set up a new one for her. Its so strange! Mine, my sons and my husbands all work fine.
the itunes store wont load on my daughters account, but does on the rest of the families. I have un-installed and re-installed itunes. Its still happening. Any suggestions would be great.
