What if your child or your child's friends purchased the applicaitons and credits of some applicaitons(games, sports and even gambles) on your child's iPhone? can we apply for the refund of the inadvertenly purchase?

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Level 1

8 points

What if your child or your child's friends purchased the applicaitons and credits of some applicaitons(games, sports and even gambles) on your child's iPhone? can we apply for the refund of the inadvertenly purchase?

Jim2178: my point is the one who purchased the applicaitons or credit is not the one who is the credit card holder. It means the credit holder didn't permit the account holder to purchase. the problem is Apple requests all the Apple ID account holder to enter credit card information to be granted the Apple account. Does your 13y child have credit card? Of course, it will be the parents' credit card. How to prevent from such inadvertent purchase? My son's friend recently purchased ~S$1,288 applicaitons and credits with my son's iPhone in the past month. It was discovered when the credit card bill is received. What a pitty...

Inadvertent Purchase by children.

Posted on Apr 30, 2012 2:14 AM

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Answer 1

ikkin87

Level 1

35 points

Apr 30, 2012 4:39 AM in response to Jim2178

If you contact iTunes support, they may make an exception:

http://www.apple.com/support/itunes/contact/

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Answer 2

Jim2178 Author

Level 1

8 points

Apr 30, 2012 7:03 AM in response to ikkin87

The child made a total of more than 270 transactions over a period of a month before the credit card bill was received. A problem was reported to itunes immediately but only the last 2 transactions closest to the current day (now) were refunded and the reason for not able to process the rest was because there were 2 transactions already waived. 270 transactions is definately something not normal!

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Answer 3

ikkinlee

Level 1

45 points

Apr 30, 2012 7:06 AM in response to Jim2178

Have you written back to the person from iTunes support that you were talking to, to let them know theres been more charges? I'd give a list of the order numbers, you can find them here so that there is no miscommunication in the exact orders you're reporting:

Seeing your iTunes Store purchase history and order numbers

http://support.apple.com/kb/HT2727

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Answer 4

Jim2178 Author

Level 1

8 points

Apr 30, 2012 7:22 AM in response to ikkinlee

Thanks, I have not but I am going to. I don't know which one I should talk to? Mayme I should send to all 8 persons from iTunes supports. However, I have done the "Report a Problem" with the "advertenly purchase reason" and stated the reason for the refund request on every APP items of the purchase history. It is about 94 items. But, Apple supports(8 of them) replied they have made some exception to refunds(4 of 94) and some requried more time(6 of 94) from the few latest purchses. There are ~180 In APP purchase which represents ~U$900. These cannot be reported the problem. Don't know who I should talk to.

What I am going to do is to reply the emails to iTunesStoreSupport@apple.com with the 270 purchase list and tell them what happened. I can only hope that Apple can look into such issue and give some help.

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Answer 5

ikkinlee

Level 1

45 points

Apr 30, 2012 7:28 AM in response to Jim2178

In my honest opinion, if you reply to each and every "report a problem" or support issue it might cause some miscommunication. If you've already spoken with one person from support, I would reply directly to that email with a detailed list of all items you're asking for support for. That way, you know that only one person is handling the issue and has all of the informaiton in one email 🙂

Hope that helps!!

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Answer 6

Limnos

Level 10

411,157 points

Apr 30, 2012 7:29 AM in response to Jim2178

How to prevent from such inadvertent purchase?

iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."

While Apple might well work with you on this, ultimately what your children do is your responsibility. It may be a convenience not having to enter your dredit card into the account each time, but if you remove it completely then it won't be there to accept charges.

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Answer 7

Jim2178 Author

Level 1

8 points

Apr 30, 2012 7:48 AM in response to ikkinlee

Dear ikkinlee, I have replied to iTunesStoreSupport and sent them a list of the purchases. I will see how they would reply. Thanks a lot.

Dear Limnos, I would try to do that. But I did before it required to replace with a new credit card information. Have you successfully removed credit infromation on the device?

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Answer 8

ikkinlee

Level 1

45 points

Apr 30, 2012 7:53 AM in response to Jim2178

You're welcome, Jim2178. Hope all goes well for you, and they're able to refund the purchases!

As for the credit card, you can do this from the iTunes application on the computer too. Also, if you ask the iTunes support team they may be willing to remove it.

That article that Limnos gave you is about restrictions for the device, which can be enabled to prevent in apps purchasing specifically. I have found though, that each time I update my device (or restore etc) I'll need to readjust the restrictions to prevent in apps again, just a friendlty reminder 🙂

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Answer 9

Jim2178 Author

Level 1

8 points

Apr 30, 2012 8:05 AM in response to ikkinlee

Dear ikkinlee and Limnos, I did remove the payment information from iPhone successfully. Thanks a lot.

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