Do apple products work only for an year?

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Level 1

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Do apple products work only for an year?

I bought an iPod Touch 4G an year ago. It was my first experience with Apple products.

Today, after 1 year and 1 month, its home button is stuck.

Surely, it is the best thing I ever had!

I never dropped it, and used it very carefully and also used a bumper for added protection. I gave it to apple solution experts and the reply was, "It is hardware damage and your iPod is out of warranty, the cost of replacing will be $150".

Now I have no other ideas, but trash the iPod.

If anyone has an idea, which won't change me $150, just for a home button, do tell me.

Thank you Apple.

iPod touch, iOS 5.1

Posted on Apr 30, 2012 2:42 AM

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Answer 1

Best reply

lllaass

Level 10

210,411 points

Apr 30, 2012 5:27 AM in response to aakarshit1

- Apple's business model for iPod repair is to exchange your iPod for a fixed price only dependent upon the model and capacity, not what is wrong with it.. Yours must be a 32 GB model since the exchange price is $149 for the 32 GB 4G iPod.

- You can try a third-party repair place. Here is one. Google for more.

iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

- Also see:

fix for Home button

Fix a broken, unresponsive or sticky iPhone Home Button

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Answer 2

bobwild

Level 4

1,634 points

Apr 30, 2012 5:38 AM in response to aakarshit1

From my experience

1. Apple products work for longer than one year.

2. any product from any manufacturer can fail or break at anytime.

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Answer 3

aakarshit1 Author

Level 1

0 points

Apr 30, 2012 6:23 AM in response to lllaass

They are charging me 150$ for 8GB iPod touch 4G!

This may indicate some illegal method adopted by them to earn profit.

Thank you for telling me that it takes 99$ for 8GB.

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Answer 4

aakarshit1 Author

Level 1

0 points

Apr 30, 2012 6:24 AM in response to bobwild

Mine too worked longer than a year.

1 year, 1 month and 6 days, to be precise.

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Answer 5

varjak paw

Level 10

170,200 points

Apr 30, 2012 7:01 AM in response to aakarshit1

I know dozens of people who have had iPods for years without having any of them fail, so it's not no means chronic that an iPod will fail after a year, and it's not even common. It's unfortunate that a failure happened to you, but all products can fail. If nothing failed, we wouldn't need warranties.

If you don't want to pay Apple's replacement charge (it's common with devices like this for a company to have a flat replacement price rather than attempt individual repairs, by the way, and there is absolutely nothing illegal about it), then as lllaass suggested you can look for a third-party repair shop and see if they can fix the problem for less.

Regards.

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Answer 6

bobjbkln

Level 6

9,925 points

Apr 30, 2012 8:48 AM in response to aakarshit1

No matter what anyone at Apple told you, the replacement price for an 8GB 4G iPod touch is $99 (+ S&H if you don't exchange it at the Apple Store). See http://www.apple.com/support/ipod/service/prices/

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Answer 7

aakarshit1 Author

Level 1

0 points

May 1, 2012 2:24 AM in response to varjak paw

The home button issue IS common on iPod Touch 4G.

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Answer 8

May 1, 2012 3:59 AM in response to aakarshit1

check the post for "home button not working" in this forum..there are some wonderful crazy ideas and i am sure it ll work for u as well

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