Previous 1 2 Next 24 Replies Latest reply: May 20, 2012 3:49 PM by Linc Davis
beebrisk Level 1 Level 1 (20 points)

Just got this machine in March. It's been S L O W since day one.

 

The reason I dumped my Early 2011 MBP is because I thought I needed to bigger hard drive to speed things up.

 

So here I am with a new, 2.8, Core i7, 750G HD and I've never experienced anything so slow. Seriously, my old iBook G4 was better!

 

I transfered my library from the 2011 MPB to this one. Could it be something glitchy there? Will re-installing Lion help? Is this just a krappy computer??

 

Spinning beachballs, keyboard hiccups and it takes at LEAST 10-15 seconds for System Preferences to pop up upon opening. I have to Force Quit nearly EVERY application.

 

Forget multi-tasking, I'm not using anything heavy like Photoshop or big graphics programs...In fact, I can barely run Mail and Safari at the same time!! If I understood Activity Monitor, maybe it would help, but I don't really know what I'm looking at there.

 

I've checked what's going on in the background, and I don't see much. I've cleaned out my start-up folder, cleared my desktop, ran OnyX, Cocktail, repaired permissions, etc. It's beyond frustrating!

 

This is my 6th Mac since I converted 10 years ago from Windows and I've always been so happy with my shiny new Apple computers. Now I feel like I'm dealing with my old Dell. Ugh!


MacBook Pro, Mac OS X (10.7.3), 2.8 GHz Intel Core i7
  • coander15 Level 3 Level 3 (560 points)

    Take a look at this thread: Slow MacBook Pro

  • beebrisk Level 1 Level 1 (20 points)

    I have read that...but I don't quite understand the whole thing..

     

    What's an SMC?

     

    And if I log in as a new user and all is well, how does that help me? How do I get it to work well with MY user account?

     

    Sorry, I'm pretty good with some stuff, but not all and this is confusing....

     

    THANKS!

  • Csound1 Level 8 Level 8 (44,715 points)

    beebrisk wrote:

     

    I have read that...but I don't quite understand the whole thing..

     

    What's an SMC?

     

    And if I log in as a new user and all is well, how does that help me? How do I get it to work well with MY user account?

     

    Sorry, I'm pretty good with some stuff, but not all and this is confusing....

     

    THANKS!

    If you make a new account and login, and if the slowness is no longer present it means that your issue is with software that is running in your main account. Knowing that allows you to look for it and remove it without being distracted by the possibility of a hardware problem.

  • beebrisk Level 1 Level 1 (20 points)

    I tried that and yes...it seems that the computer is MUCH faster on my test user account. So now, is it just a matter of trial and error when removing applications?

     

    I have a suspicion it might be mail. Can I trash mail and then somehow just re-install it? How would I do that with Lion?

     

    Sorry, this issue is all new to me, so any and all comments would be greatly appreciated. THANKS!!

  • BobTheFisherman Level 6 Level 6 (11,615 points)

    Did you install a bloated antivirus program? These often play havoc with a computer's speed and stability. I would look first to antivirus or other programs before Mail, unless you installed a third party email client that is acting up.

  • Csound1 Level 8 Level 8 (44,715 points)

    beebrisk wrote:

     

    I tried that and yes...it seems that the computer is MUCH faster on my test user account. So now, is it just a matter of trial and error when removing applications?

     

    I have a suspicion it might be mail. Can I trash mail and then somehow just re-install it? How would I do that with Lion?

     

    Sorry, this issue is all new to me, so any and all comments would be greatly appreciated. THANKS!!

     

    Start by disabling or removing the items in your Login Items group, if that has the desired effect put them back one by one, test between each one.

  • Wayne Contello Level 6 Level 6 (16,140 points)

    You can also take your machine to an Apple Store and see if the people there can assist.

  • Linc Davis Level 10 Level 10 (172,895 points)

    If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.

     

    Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.

     

    Step 1

     

    Launch the Activity Monitor application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.

     

    Select the CPU tab.

     

    Select All Processes from the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Step 2

     

    Launch the Console application in the same way as above, and select “kernel.log” from the file list. Post the dozen or so most recent messages in the log — the text, please, not a screenshot.

     

    If there are runs of repeated messages, post only one example of each. Do not post many repetitions of the same message.

  • beebrisk Level 1 Level 1 (20 points)

    Thanks for all the information. Here's what I've been able to find:

     

    In Activity Monitor, CPU% is keeps shifting between Google Chrome, Mail, Adobe Application Manager and something called "activitymonitord". The numbers run from about 8.7 to 2.5. It's just not clear because it keeps changing.

     

    The bottom of the window shows %User, 2.50-9.0  %System, 2.63, Idle, 95.51

    System Memory Tab is: Free: 565MB, Wired 941MB, Active 1.74GB, Inactive 805.5MB and Used 3.45GB.

    Page Outs: 708.2MB, Swap Used: 1.59GB

     

    Here's the info from the kernel log:

    May  7 16:00:34 bb-old kernel[0]: wlEvent: en1 en1 Link UP

    May  7 16:00:34 bb-old kernel[0]: AirPort: Link Up on en1

    May  7 16:00:34 bb-old kernel[0]: en1: BSSID changed to 28:cf:da:b4:d1:dd

    May  7 16:00:34 bb-old kernel[0]: AirPort: RSN handshake complete on en1

    May  7 16:03:38 bb-old kernel[0]: IOSurface: buffer allocation size is zero

    May  7 16:19:14: --- last message repeated 1 time ---

    May  7 16:19:14 bb-old kernel[0]: MacAuthEvent en1   Auth result for: 28:cf:da:b4:d1:dd  MAC AUTH succeeded

    May  7 16:19:14 bb-old kernel[0]: wlEvent: en1 en1 Link UP

    May  7 16:19:14 bb-old kernel[0]: en1: BSSID changed to 28:cf:da:b4:d1:dd

    May  7 16:19:14 bb-old kernel[0]: AirPort: RSN handshake complete on en1

    May  7 16:20:00 bb-old kernel[0]: IOSurface: buffer allocation size is zero

    May  7 16:20:30: --- last message repeated 1 time ---

    May  7 16:25:22 bb-old kernel[0]: IOSurface: buffer allocation size is zero

    May  7 16:25:52: --- last message repeated 2 times ---

     

    Wow...I have no idea how you folks know what any of this means, but I really appreciate any help you can give.

     

    I have totally removed Adobe Photoshop Elements 10, thinking that was the issue, but it's not.

     

    I have set up a new user account and the machine FLIES. (Unlike my personal account).

     

    And now another odd thing: Apple App Store is saying I need to upgrade iPhoto11 and when I go to install it it's telling me I can't do it and that I need to buy the app!! I purchased it when it first came out on my old MBP and of course it came already installed in my NEW MBP.

     

    This is all really frustrating...Grrrr.

     

    Thanks in advance!!!

  • beebrisk Level 1 Level 1 (20 points)

    By the way, no anti-virus programs have been installed. The only utilities I have added are OnyX and Cocktail.

  • Shootist007 Level 6 Level 6 (16,650 points)

    CPU % shift. That is normal, programs don't always use the same amount of CPU cycles all the time.

     

    Idle CPU %. 95.xx% isn't bad. That means that 95.xx% of the CPU isn't doing anything.

     

    Activitymontirod. That is the Activity monitor process, or part of it. IE what you are looking at, Activity Monitor.

     

    RAM useage is very high with only Chrome, Adobe App manager and Activity monitor running. And your page ins and outs is also very high. Something is eating your RAM and that is part of your problem, if not all of it.

     

    It is something in your original account. Stop using it and move to your second account.

    Or Save your personal files, Wipe the Drive, and Reinstall Lion CLEAN. Then add your personal files and just the programs you really need.

     

    All the kernel logs look OK. Most of that is your wirless card authentication.

    Have no idea what IOSurface is (Will look it up).

     

    iPhoto is updated through Software Update, not through the App store.

     

    OnyX is OK. I don't know what Cocktail is or does.

     

     

    EDIT:

     

    Look at this thread from 2011. Not sure if there is an answer in it but I don't get these on my Macbook Pro.

     

    https://discussions.apple.com/thread/3216687?start=0&tstart=0

  • Linc Davis Level 10 Level 10 (172,895 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)? It will be slow. The question is whether you get beachballs.

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • beebrisk Level 1 Level 1 (20 points)

    Safe Mode diagnostic done.

     

    Interesting results. NO spinning beach balls, even while multi-tasking (Chrome, iPhoto, Mail, iTunes, iCal, Pages all running)

     

    Did not have to Force Quit to close iPhoto, which I almost always do.

     

    While it did run slower, as expected, the entire system actually shut down FASTER than normal.

     

    Thanks in advance for your comments on this....

  • Linc Davis Level 10 Level 10 (172,895 points)

    And after booting out of safe mode, did the problem come back?

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