iTunes Store Not Loading

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

I had the same exact problem as above, also on an Alienware (M17x) and fixed the problem instantly when Apple failed to on repeated accounts. Wiclee, you are a god.

You're very welcome. 🙂

Wiclee, I have the same problem as the original post (itunes store won't load) but I don't have Alienware. I have Windows Vista operating system and only a windows firewall plus Avast antivirus. I have tried absolutely everything to get iTunes working. I tried the command prompt thing you suggested and it didn't work. I looked at the article you gave a link to and that didnt help. I did have the CA Security Suite program that was on that list but I am not sure about now. I had the Suite when I got my computer but the program has been expired now for 688 days. ( It tells me everytime I turn on the computer) I tried to delete it a long time ago because I got a new antivirus but it won't delete completely because I cannot remember the parental controls password. Anyway, I tried deleting the autorun for it under the Winsock tab on autoruns but my iTunes still isn't working. I have tried to enable iTunes in every place possible but with no results. I just downloaded the new iTunes 10.6. I have avoided upgrading for over a year because I had this exact problem the last time I downloaded a new version. I never did find anything that worked then, it just started working after about 3 1/2 months. The only difference was last time the iTunes store would just have a list of a bunch of hyperlinks stack on top of each other and now it is just a blank page. I would appreciate ANY help you can give me.

Obviously CA security Suite especially Parental Control is affecting connection to iTunes Secured server. You must uninstall it completely and not just by deleting it.

Check this link on how to uninstall CA sucurity Suite:

http://cainternetsecurity.net/KB/KD.aspx?KDId=890

Thanks wiclee

I used the below link to trouble shoot:

http://support.apple.com/kb/TS4123?viewlocale=en_US

Dowloaded "autoruns" for windows and run

Identify the non-bonjour / MS programs that were creating conflict under the "winsock provider" tab

In my case it was "

"

I had uninstalled the program and hence the updates were not happening
I just deleted the entires in the "winsock provider" window and vola!

working fine!!!

I have tried all the things in this list and it doesn't help. the autoruns shows only bonjour and windows applications, so no third party ones. I've tried updating windows as well as wiping my sinsock and nothing helps.

Thank you, thank you, thank you, I've been searching for a solution for a few weeks this finally worked!!! Wiclee you are awesome!

Thank you thnak you! I have a spent a year trying to find out how to fix this,back and forth to Apple store, searching discussions, uninstalling and reinstalling. This worked instantly and perfectly!

Can anyone tell me how to fix this problem but on a mac??? PLEASE! Its so frustrating! I've tried like everything!

I have the same problem with my McBook Pro... Itunes appears as if it is opening the page or location, the scroll bar on top keeps running but nothing happens. When I shut down Ituens and re-start the program, it will work for one command, but after that I am unable to click going anywhere else... re-loading the page does not work or resolve my issue either.

thanks wiclee, you rocks... 😎

Hello,

I have an Alienware M14x like OP and have the same problem. I reset winsock in the command prompt with no luck and nothing seems out of place in the autorun. http://i.imgur.com/BnPvQwo.png That's what I see in autorun. I have no clue what to do, iTunes is crashing when it connects to the store. Thanks for any help.

Any idea on how to fix this for a MAC computer? I don't have Windows..