GMinin
Level 1
(0 points)
Q: iTunes Store Not Loading
The iTunes Store won't load. After opening iTunes and clicking on Store, the loading bar appears at the top with the stripes (before the actual loading begins), then never finishes. Running the Network Connectivity Test in Diagnostics from the Help menu, it says my Internet connection is verified, but says "Secure link to iTunes Store failed." When I press the Help key next to this, I can't connect to the Help either. iTunes is allowed through the firewall. I have tried uninstalling ande reinstalling iTunes, updating it, and logging in with different Apple IDs, and it still doesn't work. Any suggestions for how to fix this? Thanks for any help.
Alienware M14X
Windows 7 Home Premium 64-bit Service Pack 1
Intel Core i7-2670QM CPU @ 2.20GHz
8GB RAM
iTunes version 10.6.1.7
iTunes, Windows 7
wiclee
Level 5
(6,967 points)
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
