You are entitled to 90 days of free phone support with the purchase on an iPad so don't be afraid to use that support. Here is a link for contacting Apple. I don't know where you live, but there is also a link to worldwide support if you do not live in the U.S. or Canada.
Mac, iPhone, iPod and iPad customers within 90 days of ownership are eligible for complimentary phone support — one support incident per iPod and unlimited incidents per Mac, iPhone and iPad.Online technical support for Apple products is available beyond the initial 90 days.
- U.S. iPod, Mac and iPad technical support:
(800) APL-CARE (800-275-2273)
- U.S. iPhone technical support:
(800) MY-IPHONE (800-694-7466)
- Canada technical support:
(800) 263-3394
- See all worldwide support telephone numbers
http://www.apple.com/contact/