I was hung up on by a customer service representative and am sitting here with no one to help me

I was hung up on two times in a row today, a few seconds after I told them I had a problem with my purchase history. They charged me 18 bucks when they should have charged me 2 bucks. I had an 18 buck purchase half a year ago, but a couple days ago I only bought 2 songs. I was hung up on 2 times in a row, back to back, right after I mentioned what had happened. I don't think it was a dropped call! It's really starting to **** me off. I am about to remove all my ccard info and get rid of everything apple on my computer.

They are so big that they can stomp on the little guy like me and I can't do anything about it. If they are going to charge my card for whatever price they want, then screw them!

Happens at many companies every day ... phone systems can drop people randomly, especiially if you were on hold while they were checking something.

Call back.

If we knew what the actual issue was we might be able to offer more concrete advice. We might even know the answer.

"Closing" could be part of the drop.

Trying to sound as sympathetic as possible, such as life. Set an early alarm.