I installed the Flashback removal tool - now how do I run it?

That's where I got the tool. When I opened the downloaded DMG file and run the installer package, nothing happened. Apparently this means that my machine was not infected - however, that was not clear from the instructions in the article. I expected to see some confirmation that the tool had run.

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Answer 4

gk_brown Author

Level 1

9 points

May 1, 2012 12:00 PM in response to Carolyn Samit

> If you are referring to this > Flashback Removal Tool - F-Secure Weblog : News from the Lab

No, I was referring to this:

http://support.apple.com/kb/DL1517

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Answer 5

baltwo

Level 9

62,362 points

May 1, 2012 12:04 PM in response to gk_brown

Since nothing popped up, I assume that there wasn't anything to remove and that's it. I'm in SL right now, so all I can suggest is launch the tool (download it again if you can't find the FlashbackMalwareRemover.dmg file) and read the Introductory notes.

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Answer 6

May 1, 2012 12:53 PM in response to gk_brown

Apple's tool only alerts you if there was an infection found, and not otherwise. While Apple's tool is considered to be thorough for removing the malware, it is not built to be a user-friendly scanner that will show you what it is doing and offer you any options. Apple built it to locate and remove the malware, and then delete itself from your system.

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Answer 7

MadMacs0

Level 5

5,221 points

May 2, 2012 12:36 AM in response to gk_brown

gk_brown wrote:

I downloaded and installed the Flashback removal tool, but I have no idea where it was installed to or how I should run it. Any suggestions?

You did not need to do that. For the most part, the only things you need to install from Apple will be whatever Software Update tells you to. If you had already installed the 2012-003 Java Update, then the tool was included and ran at that time.

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