TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
cheryldietz
Level 1 (0 points)

Q: ipod not working

my ipod makes a clicking noise and won't play.  The display shows www.apple/support/ipod with an exclmation point inside a triangle.  I can't reset because it just clicks and shows this message.  When plugged into itunes it doesn't display my ipod so i can reset. Any ideas?

iPod classic

Posted on May 1, 2012 5:12 PM

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cheryldietz

Q: ipod not working

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  • by Bilbo_cheshire,

    Bilbo_cheshire Bilbo_cheshire May 7, 2012 12:53 AM in response to cheryldietz
    Level 4 (1,780 points)
    May 7, 2012 12:53 AM in response to cheryldietz

    Try the Hard Reset

    1. After charging till full charge, at least 2 hours (preferably 4 hours)
    2. Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
    3. Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
    4. Then release the buttons
    5. Select your preferred language.

    Here is the Apple support Article on the 5Rs

    http://www.apple.com/support/ipod/five_rs/classic/

     

    if the above doesn't work, what do you see on the iPod screen when you connect to the PC?