6 Replies Latest reply: Apr 27, 2013 5:56 PM by asianowl
asadbaig Level 1 Level 1 (0 points)

Whenever i am trying to connect my iPhone 4 to the iTunes installed on my computer, it starts accessing itunes store but couldn't access it.


I've run the diagnostic test under the tab of "Help" and the result is as follows.


Microsoft Windows 7 x64 Ultimate Edition (Build 7600)

Dell Inc. Inspiron 1564


QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 00D4AE44034B5E80


Current user is an administrator.

The current local date and time is 2012-05-02 05:31:06.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.


Video Display Information

Intel Corporation, Intel(R) HD Graphics


**** External Plug-ins Information ****

No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:          {593753D7-A4D5-4E0D-8BE1-5034C8B0855D}

Description:          Realtek PCIe FE Family Controller

IP Address:

Subnet Mask:

Default Gateway:

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Thu Jan 01 05:00:00 1970

Lease Expires:          Thu Jan 01 05:00:00 1970


DNS Servers:

Adapter Name:          {F3ABFFEC-0242-4E1B-8B7C-24F59A981D39}

Description:          Dell Wireless 1397 WLAN Mini-Card

IP Address:

Subnet Mask:

Default Gateway:

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Wed May 02 05:06:14 2012

Lease Expires:          Wed May 02 07:06:14 2012


DNS Servers:

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No


Firewall Information

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

iTunes has never successfully accessed the iTunes Store.




iPhone 4, Windows 7