Q: When I fix the itunes registry error, my cd/dvd player stops functioning.
-
May 1, 2012 7:31 PMby b noir,A couple of things are springing to mind here, but it would be helpful to have a closer look at the situation first.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
-
May 1, 2012 7:38 PMby zw7234,Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
ASUSTeK Computer Inc. K60IJ
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0029A8BC049552A0
Current user is not an administrator.
The current local date and time is 2012-05-01 21:36:33.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 (x64) is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
-
May 1, 2012 7:50 PMby b noir,Drat, that's not as conclusive as I had hoped.
Could you put the GEARAspiWDM filter in and post back with a fresh set of diagnostics showing what's happening when the drive is invisible, please?
(I'm trying to determine if we're getting an AFS.SYS conflict here, or possibly one of the exotic "virtual drives" variations on this business. Usually the AFS.SYS issue gets mentioned in diagnostics showing the error -43, but it might be hiding from us for one reason or another.)
-
May 1, 2012 8:03 PMby zw7234,Thanks for your help. Alright, so I ran the diagnostics, but it prompted me to designate which drive and, of course, no drive could be found.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
ASUSTeK Computer Inc. K60IJ
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0035A9BC0325CC78
Current user is not an administrator.
The current local date and time is 2012-05-01 22:01:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 (x64) is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
-
May 2, 2012 1:05 AMby b noir,Hmmmm. It's being cryptic.
We'd better try Solution 2 from the following document just in case:
The worry here is that normally with an AFS.sys issue, there's a note in the Diagnostics saying the driver is installed, as per, for example, the following post:
... on the other hand, the drives disappearing when the device filter goes in is a classic AFS.sys syndrome. (When the drives are missing from Computer, there's usually a Code 10 warning showing next to them in Device Manager too.)
-
May 2, 2012 2:54 PMby zw7234,No afs.sys or afs2k.sys driver to be found. I checeked the drive in the device manager and under properties is: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
So, I have no idea about registry issues, but would putting in an upperfilters AND lowerfilters edit do anything? Because I have only been putting in the upperfilters edit whenever I try the fix listed in support, because it says nothing about "lowerfilters."
-
May 29, 2012 11:32 PMby tokshra,I am having the same problem...here is my diagnostic:
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)
HP-Pavilion FQ574AA-ABA m9517c
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0024A7FC02AA9448
Current user is an administrator.
The current local date and time is 2012-05-30 02:29:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9300 GE (Microsoft Corporation - WDDM v1.1)
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
