1 Reply Latest reply: May 1, 2012 8:30 PM by brad805
Kbon5 Level 1 (0 points)

Cant get my phone to turn off?  I hold in the top button, the slider button never appears...even after letting the battery die a few times , still same thing... Also tried the reset by holding in top button and home button...it wont turn off!

iPhone 4S, iOS 5.1
  • brad805 Level 5 (7,340 points)

    Use Assistive Touch until you can have the iPhone evaluated for Warranty Coverage fix.


    Settings App>General>Accessibility>Assistive Touch>Turn it ON.


    Use the new screen White Button, select Device>touch Lock Screen, this will turn OFF Screen.


    If you touch and hold the Lock Screen button for 3 seconds it will give you the "slide to power off" slider so you can turn OFF your iPhone. To turn iPhone back ON, connect to Wall Charger or USB.