HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
Ifeoma
Level 1 (0 points)

Q: itunes unresponsive -

My iTunes starts up OK, but when I try and Log in to my iTunes account, it just dosent login, and 'Pretends' I didnt even request a login.

 

I've tried Un-installing and re-installing it several times, but its the same result over and over again. 

 

I Cant sync with my iPad, cant use iCloud obviously because I cant Log in.

 

What should I do?

 

BTW, is your laptop not supposed to charge your iPAD? Mine dosent.

iPad 2, Using Windows 7

Posted on May 2, 2012 1:50 AM

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Ifeoma

Q: itunes unresponsive -

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  • by wiclee,

    wiclee wiclee May 2, 2012 7:15 AM in response to Ifeoma
    Level 5 (6,967 points)
    May 2, 2012 7:15 AM in response to Ifeoma

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US