Elleca
Level 1 (0 points)

Q: Why I can't open my Aperture 3?

Last Friday I bought online aperture 3, but can't be opened on my iMac. I have all the requirements needed to do it. How can I try to download it again if doesn't appear in my iTunes?  It apperars that I bought it I have even the invoice number but not the software.

Aperture 3, Mac OS X (10.6.8)

Posted on May 2, 2012 4:32 PM

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Elleca

Q: Why I can't open my Aperture 3?

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  • Helpful answers

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano May 2, 2012 6:34 PM in response to Elleca
    Level 7 (25,796 points)
    May 2, 2012 6:34 PM in response to Elleca

    What happens when you try to run it? Do you have Final Cut installed on your system?

  • by Elleca,

    Elleca Elleca May 2, 2012 8:58 PM in response to Frank Caggiano
    Level 1 (0 points)
    May 2, 2012 8:58 PM in response to Frank Caggiano

    It just says that can be open because of a problem and to "check with the developer to make sure Aperture works with this version of Mac OS X"  And Yes, I have installed Final Cut Express.

  • by Elleca,

    Elleca Elleca May 2, 2012 9:04 PM in response to Frank Caggiano
    Level 1 (0 points)
    May 2, 2012 9:04 PM in response to Frank Caggiano

    Thank you for answering, hope to know more...

  • by léonie,Helpful

    léonie léonie May 2, 2012 10:08 PM in response to Elleca
    Level 10 (108,604 points)
    iCloud
    May 2, 2012 10:08 PM in response to Elleca

    Did you buy aperture from the AppStore?

    • is it the Aperture Installer you are running and that is giving the error messaga?
      • Then set the Date in the Date in" SystemPreferences -> Date&Time" to a date before March 2012 ad run the Installer again. If that succeeds and Aperture now runs , reset the date to te current date.
    • Or das the Aperture application crashing? Inspect the Crashlog, if the folowing framework is mentioned as the reason for crashing:
      /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
      • Then probably your system has been corrupted by the installation of Final Cut and you need to reinstall your system;  see this support article: http://support.apple.com/kb/TS3528  and the solution would be to reinstall your system.

     

    Post back, if you need further advice.

     

    Regards

    Léonie

  • by Elleca,

    Elleca Elleca May 2, 2012 11:18 PM in response to léonie
    Level 1 (0 points)
    May 2, 2012 11:18 PM in response to léonie

    Yes I bought aperture from the Mexico AppStore.   It is the Apperture application the one that is crashing.

     

    The Problem Report for Aperture says 

    "Dyld Error Msge:  Library not loaded: /Library/Frameworks/PluginManager,framework/Versions/b/PluginManager

     

    Reason:  no suitable image found.  Did find:

    /Library/Frameworks/PlluginManager,framework/Versions/B/PluginManager:  no matching architecture in universal wrapper

     

    The article that you suggested to read asks  to Update to the OS X v10.6.7 combo  but I already have the Mac OS X v10.8.8.

     

    Sorry for the silly question but I'm just an old lady who doesn't knnow much about computers : }  If I have to reinstall my system do all my stuff will be safe, I mean, all my files, photos and videos?

     

    Thanks for the help.

  • by léonie,

    léonie léonie May 3, 2012 1:06 AM in response to Elleca
    Level 10 (108,604 points)
    iCloud
    May 3, 2012 1:06 AM in response to Elleca
    If I have to reinstall my system do all my stuff will be safe, I mean, all my files, photos and videos?

     

    The installation should only change the system files, not your home folder, but in any case, please do not do a reinstall before you have made a working backup of your system.

     

     

     

    The article that you suggested to read asks  to Update to the OS X v10.6.7 combo  but I already have the Mac OS X v10.8.8.

     

    Then you are running a prerelease beta version version of Mountain Lion and and are bound by a non-disclosure agreement, that forbids to post any information in a public forum. Please ask in the MacOS Developer Forum open only to Developers.

    but I'm just an old lady who doesn't knnow much about computers

    Then it is really hard to believe that your system is a developer beta version - are you really sure it is not 10.6.8? Then don't reinstall 10.8.8 but downgrade to 10.7.3. (or 10.6.8.)

    As an unexperienced user without a background in system developement you would be far better of with MacOS 10.6.8 or 10.7.3. Those are stable releases that would give you far less trouble .

     

    Regards

    Léonie

  • by Frank Caggiano,

    Frank Caggiano Frank Caggiano May 3, 2012 5:57 AM in response to Elleca
    Level 7 (25,796 points)
    May 3, 2012 5:57 AM in response to Elleca

    Please post the first 50 lines of the crash report. Cut and paste the text please not a screen shot.

     

    Once we have this we should be able to advise you better.

     

    The error you are getting is common on systems with both Aperture and Final Cut and is easy to repair.

     

     

    regards

  • by Elleca,

    Elleca Elleca May 3, 2012 8:35 AM in response to léonie
    Level 1 (0 points)
    May 3, 2012 8:35 AM in response to léonie

    You are right. I made a finger mistake. My OS X is 10.6.8. 

  • by Frank Caggiano,Helpful

    Frank Caggiano Frank Caggiano May 3, 2012 9:10 AM in response to Elleca
    Level 7 (25,796 points)
    May 3, 2012 9:10 AM in response to Elleca

    If you respond to my post we should be able to help you fix the problem.

     

    regards

  • by Elleca,

    Elleca Elleca May 3, 2012 5:56 PM in response to Frank Caggiano
    Level 1 (0 points)
    May 3, 2012 5:56 PM in response to Frank Caggiano

    The crash report didn't allow to make a copy & paste, but at last I could get in touch with the apple support group.  The tips given in this apple support communities help a lot.  I download a combo for my OS X 10.6.8 and now Aperture is running.  I'm sure I will come back soon with more questions.  Thank you for your help.

  • by léonie,

    léonie léonie May 3, 2012 5:57 PM in response to Elleca
    Level 10 (108,604 points)
    iCloud
    May 3, 2012 5:57 PM in response to Elleca

    Elleca,

    what have you done sofar? Is your Aperture still crashing? Then please post the crashlog as Frank asked - this will tell us exactly your system configuration and we will be able to advice you which of the reinstall optons are necessary and how to do it.

     

    Léonie

  • by Elleca,

    Elleca Elleca May 3, 2012 5:59 PM in response to léonie
    Level 1 (0 points)
    May 3, 2012 5:59 PM in response to léonie

    Finally I could get in touch with the apple support group.  The tips given in the article you send helped a lot.  I downloaded a combo for my OS X 10.6.8 and now Aperture is running.  I'm sure I will come back soon with more questions.  Thank you for your help.

  • by léonie,

    léonie léonie May 3, 2012 6:00 PM in response to Elleca
    Level 10 (108,604 points)
    iCloud
    May 3, 2012 6:00 PM in response to Elleca

    I see , we have been cross posting. Thanks for letting us know that the reinstall fixed the problem.

     

    Regards

    Léonie