HT203175: If iTunes for Windows XP won't open, stops responding, or unexpectedly quits

Learn about If iTunes for Windows XP won't open, stops responding, or unexpectedly quits
alanfromab
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Q: How to un-instal iTunes and re-instal it

When I tried to up date my iTunes I got the following message "The older version of Apple Mobile Device Support Cannot be removed. Contact your technical support group. I have desperately tried to un-instal iTunes and re-instal it but can't . Alan

Posted on May 2, 2012 8:32 PM

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alanfromab

Q: How to un-instal iTunes and re-instal it

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  • by b noir,

    b noir b noir May 2, 2012 8:40 PM in response to alanfromab
    Level 9 (72,129 points)
    May 2, 2012 8:40 PM in response to alanfromab

    The older version of Apple Mobile Device Support Cannot be removed. Contact your technical support group.

     

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the /___sbsstatic___/migration-images/182/18288211-1.gif thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    To install the utility, doubleclick the msicuu2.exe file you downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Mobile Device Support entries and click "Remove", as per the following screenshot:

     

    Cleanup removing AMDS.png

     

    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?