6 Replies Latest reply: May 3, 2012 1:14 PM by Limnos
Kate Burgess Level 1 Level 1

I got alerted that I had the flashback virus and was told to download SOPHOS ant-virus software. I did this and did a scan once the scan had found the vrius I cleared it and ended the scan. I then turned off my MacBook and it won't turn back on again. It comes up with the apple symbol and that start up noise but it does not progress from there. The apple symbol turns into and error symbol and then dissapers. My computer then stays a grey colour. Any suggestions?!

Reply by BGreg on May 3, 2012 4:43 AM Helpful

You didn't say what operating system you have. If OS X 10.6 or prior see http://support.apple.com/kb/TS2570 . If 10.7 see http://support.apple.com/kb/PH4191

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