My iTunes is giving the message, "disc burner or software not found" and I'm not sure what's wrong or how to fix it. Any help will be appreciated. Thank you.
-Kelly
Refer to this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after instal
Thank you for the article, but I still have the same issue. Will you please let me know if you have any other suggestions? Thank you very much. -Kelly
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.
Hello! Thank you for your offer of help; I hope I didn't take too long to post my diagnostic results. Please let me know if you need anything further in order to help me with next steps to solve this issue.
Thanks again,
Kelly
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. MM061
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.2.0
CD Driver DLL 2.1.3.0
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012A7CC08617EC0
Current user is an administrator.
The current local date and time is 2012-05-22 20:09:29.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Mobility Radeon X1400
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.2.0),
D: SONY CDRWDVD CRX880A, Rev KD08
Drive is empty.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: SONY CDRWDVD CRX880A on CDR media at speed 10X.
🙂 Many thanks.
D: SONY CDRWDVD CRX880A, Rev KD08
It's a bit difficult to tell, but I think there may be a later Dell-supplied firmware available for you (KD11).
Head to the following page at Dell:
Click on the Drivers and Downloads Home thingy for Home users, and enter your Dell's Service tag.
As well as firmware updates for the CRX880A, check for any available updates for your BIOS, chipset drivers and video drivers.
If you're behind on anything, and you update, does that get you past the 4450s?
OHMYGOSH! Thank you very much! You've solved the issue! Hooray! Have a great day! : )
Kelly
🙂 You're welcome, Kelly! Glad you got things working again.
My iTunes is giving the message, "disc burner or software not found" and I'm not sure what's wrong or how to fix it. Any help will be appreciated. Thank you. -Kelly
