klclifton
Level 1 (0 points)

Q: My iTunes is giving the message, "disc burner or software not found" and I'm not sure what's wrong or how to fix it.  Any help will be appreciated.  Thank you.  -Kelly

My iTunes is giving the message, "disc burner or software not found" and I'm not sure what's wrong or how to fix it.  Any help will be appreciated.  Thank you. 

-Kelly

Posted on May 3, 2012 9:36 AM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,129 points)
A:

Many thanks.

 

D: SONY CDRWDVD CRX880A, Rev KD08

 

It's a bit difficult to tell, but I think there may be a later Dell-supplied firmware available for you (KD11).

 

Head to the following page at Dell:

 

http://support.dell.com/support/topics/global.aspx/support/product_support/dd_se gmenter?c=us&l=en&s=gen

 

Click on the Drivers and Downloads Home thingy for Home users, and enter your Dell's Service tag.

 

As well as firmware updates for the CRX880A, check for any available updates for your BIOS, chipset drivers and video drivers.

 

If you're behind on anything, and you update, does that get you past the 4450s?

Posted on May 22, 2012 7:09 PM

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klclifton

Q: My iTunes is giving the message, "disc burner or software not found" and I'm not sure what's wrong or how to fix it.  Any hel ... more

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  • Helpful answers

  • by wiclee,

    wiclee wiclee May 3, 2012 9:42 AM in response to klclifton
    Level 5 (6,967 points)
    May 3, 2012 9:42 AM in response to klclifton

    Refer to this article:

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after instal

    http://support.apple.com/kb/TS2308

  • by klclifton,

    klclifton klclifton May 3, 2012 2:21 PM in response to klclifton
    Level 1 (0 points)
    May 3, 2012 2:21 PM in response to klclifton

    Thank you for the article, but I still have the same issue.  Will you please let me know if you have any other suggestions?  Thank you very much.  -Kelly

  • by b noir,

    b noir b noir May 3, 2012 2:48 PM in response to klclifton
    Level 9 (72,129 points)
    May 3, 2012 2:48 PM in response to klclifton

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • by klclifton,

    klclifton klclifton May 22, 2012 6:24 PM in response to b noir
    Level 1 (0 points)
    May 22, 2012 6:24 PM in response to b noir

    Hello!  Thank you for your offer of help; I hope I didn't take too long to post my diagnostic results.  Please let me know if you need anything further in order to help me with next steps to solve this issue. 

     

    Thanks again,

    Kelly

     

    Microsoft Windows XP Professional Service Pack 3 (Build 2600)

    Dell Inc. MM061

    iTunes 10.6.1.7

    QuickTime 7.7.1

    FairPlay 1.14.37

    Apple Application Support 2.1.7

    iPod Updater Library 10.0d2

    CD Driver 2.2.2.0

    CD Driver DLL 2.1.3.0

    Apple Mobile Device 5.1.1.4

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.5.502

    Gracenote MusicID 1.9.5.115

    Gracenote Submit 1.9.5.143

    Gracenote DSP 1.9.5.45

     

    iTunes Serial Number 0012A7CC08617EC0

     

    Current user is an administrator.

    The current local date and time is 2012-05-22 20:09:29.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is not supported.

    Core Media is supported.

     

    Video Display Information

     

    ATI Mobility Radeon X1400

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    iPodService 10.6.1.7 is currently running.

    iTunesHelper 10.6.1.7 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

    **** CD/DVD Drive Tests ****

     

    LowerFilters: PxHelp20 (2.0.0.0),

    UpperFilters: GEARAspiWDM (2.2.2.0),

     

    D: SONY CDRWDVD CRX880A, Rev KD08

    Drive is empty.

     

    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: SONY CDRWDVD CRX880A on CDR media at speed 10X.

  • by b noir,Solvedanswer

    b noir b noir May 22, 2012 7:09 PM in response to klclifton
    Level 9 (72,129 points)
    May 22, 2012 7:09 PM in response to klclifton

    Many thanks.

     

    D: SONY CDRWDVD CRX880A, Rev KD08

     

    It's a bit difficult to tell, but I think there may be a later Dell-supplied firmware available for you (KD11).

     

    Head to the following page at Dell:

     

    http://support.dell.com/support/topics/global.aspx/support/product_support/dd_se gmenter?c=us&l=en&s=gen

     

    Click on the Drivers and Downloads Home thingy for Home users, and enter your Dell's Service tag.

     

    As well as firmware updates for the CRX880A, check for any available updates for your BIOS, chipset drivers and video drivers.

     

    If you're behind on anything, and you update, does that get you past the 4450s?

  • by klclifton,

    klclifton klclifton May 22, 2012 7:24 PM in response to b noir
    Level 1 (0 points)
    May 22, 2012 7:24 PM in response to b noir

    OHMYGOSH!  Thank you very much!  You've solved the issue!  Hooray!  Have a great day!  : )

     

    Kelly

  • by b noir,

    b noir b noir May 22, 2012 7:38 PM in response to klclifton
    Level 9 (72,129 points)
    May 22, 2012 7:38 PM in response to klclifton

    You're welcome, Kelly! Glad you got things working again.