I have an HP printer and I can't use the scan option because it doesn't show up on my computer. ANd when I try it from the printer it gives me an error window.
MacBook Pro (13-inch Early 2011), Mac OS X (10.7.3)
you use preview to scan with. pen it and look around and you will figure it out.
On its web site for Lion compatible Scanner drivers, HP offers the following workaround since they have not yet produced HP based Scan driver software for your older model (I have the same problem):
People who need to SCAN & PRINT without a compatible driver from their manufacturer can use Apple's very basic "PRINT & SCAN" utility in System Preferences:
), and then click System Preferences . ).Hope this helps 🙂
I went to the Print and scan section in the Prefrences and when I clicked it it took me here.
Where do I click on the scanner button from here? Do I go into open print queue? When I do I don't see anything that says scan on it. This is what it looks like.
The window you showed above is missing the necessary "Print/Scan" selection buttons, as shown below:
I might hypothesize that your model of Printer/Scanner is older and not compatible at all with Lion?
Hope this helps 🙂
I had this problem on my MacBook when I upgraded to OS X Lion. Thought I had it fixed a while back but have been fighting with it most of the morning. Unfortunately, above did not help.
What did help was going to:
HP.com.printers / Product Support / Online Support / Enter your product # (series) / choose your printer from the list you get after the series # / What do you need / solve a problem / pick your problem / scan / error....
(Hope the above makes sense.)
You will have to uninstall your printer and get a download from them to reinstall.
I hope this works for you. Believe me, I understand your frustration!
HP Printer scan option doesn't show up on my MacbookPro
