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Itunes could not copy (name of song) To the ipod (name of ipod) Because an unknown error occurred (-50)

Itunes could not copy (name of song) To the ipod (name of ipod) Because an unknown error occurred (-50)

Posted on May 3, 2012 3:35 PM

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34 replies

Aug 3, 2012 3:56 PM in response to shovelhead-steve

I had this problem with a new album I downloaded this week from Amazon. It looks like they changed their cloud player download functionality within the last few weeks.


I previously tried the steps listed here: http://support.apple.com/kb/TS1539

I had also tried Windows Updates and a few other suggestions I found on this topic and nothing had worked.


In iTunes, when I right-click on the track to "Get Info," I noticed it lists WHERE at the bottom of the Summary tab to show where the file is located. It said the file was located in \\?\C:\mp3\... Amazon automatically downloads my mp3's to this directory and imports them to iTunes. I assumed there was something wrong with the mapping, due to the \\?\.


If you notice your files are not mapped to a valid location:

  • Highlight the affected tracks and press the <Delete> key on your keyboard.
  • Select the Remove option when prompted to remove the files from your Library.

    Take care to Keep Files if prompted so you don't completely remove them from your computer.

  • Locate the files on your computer and drag them to import back into iTunes. If you check the location mapping in Get Info, the directory should now be valid.


I think the USB workaround above might resolve this issue, but this probably helps to explain that the files locations weren't referenced in iTunes correctly in the first place.


Message was edited by: artfuldodgr42

Aug 4, 2012 4:10 PM in response to artfuldodgr42

Thanks for the response. I just had the same problem with Amazon. But here's a simpler solution. Simply delete the tunes from your iTunes account.

Then go to the File menu, and choose Add Folder to Library...

Browse to the place where Amazon puts your files


C:\Documents and Settings\(your-account-name)\My Documents\My Music\Amazon MP3


and choose the folder containing your music files.


After I did that I was able to drag from my itunes music library to my ipod.

Sep 1, 2012 9:55 AM in response to shovelhead-steve

Hello All, And many thanks to B rock,


Well I wish I had great news to report,l but sadly this issue continues.


For some reason, none of my newest purchases from Amazon will sync after being d/l'd into my itunes library.


I have done the appleipod.bat (?) procedure 3 times now...and each restore/resynch takes me 2+ hours...I have 12,000+ songs on my 120G Classic.


I have also moved the songs from my My Music file in My Docs to a USB, and attempted to drag them directly to the ipod when it is connected to the computer. One one occasion, it seemed to work, on another, it did not. Most recently, the songs would not drag onto the itunes sceen without displaying the line-through-the-circle icon indicating it was a no-no....


I have also tried to simly drag the songs from the itunes library into the ipod, which did not work either. I have attempted to "add files" by accessing them in the My Music in My Docs folder...that too did not work.


I called Amazon twice, and they sent me the same article that preceded this post....which outlined a procedure of creating a "bat" file to, I assume allow my (PC--Microsoft) computer to ID the song formats (?? I'm not a computer geek)...


The Amazon people claim it is a computer/Apple issue, and Apple advised me to buy my songs from iTunes vs Amazon...neither company, in spite of my being a paying customer of each has resolved my problem. In fact, the Apple advisor sent me the same -50 error message article/procedure and told me she was "really sorry" in her teenage voice.


I have at least 6 hours of screen time into this, not to mention the synch time...it's friggin crazy!!! I suppose if I had a Mac, it wouldn't be an issue...but that is simply out of the $$$ question....


Why can't Amazon and Apple get together and solve this??? I insisted on a refund of 12 songs I recently purchased as MP3's from Amazon, and will NOT be buying any more there.


I just got my first smart phone (again $$$), and I'm told I can get music for free from Pandora, but I have no idea how to do that....maybe it will solve my problem.


It's a shame, because I use Amazon for other purchases whenever I can, but in this case, they have severly dropped the ball.


Any insights/tips would be greatly appreciated. I still have songs I would like to synch, but cannot...


Onward and upward,

C

Itunes could not copy (name of song) To the ipod (name of ipod) Because an unknown error occurred (-50)

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