2 Replies Latest reply: Jul 23, 2012 9:38 PM by broadcaster101
louisefromns Level 1 Level 1 (0 points)

I can access iTunes Store no problem and can search for one song which it will find but when I choose to play the somg to test it or search for another artist or song, a pop-up appears "URL Connecting" with a non-progressing progress bar. The computer freezes, cannot get out of iTunes Store uless I either re-start or log-off the computer.


Windows 7
  • wiclee Level 5 Level 5 (6,950 points)

    Close your iTunes,

    Go to command Prompt -

     

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

     

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

     

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

     

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

     

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • broadcaster101 Level 1 Level 1 (0 points)

    I have a MacBook Pro.  On iTunes I have Armitage's Dimension and Classical KING FM (Seattle) in a playlist.  KING FM will play.  Trying to play Armitage's Dimension produces a dialog box "connecting" to URL, but never connects and finally stops.  For most of the time when the dialog box is open, I cannot leave iTunes or even quit iTunes.  Anyone?