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HT2519 how to change a rescue email

23632 Views 42 Replies Latest reply: Feb 19, 2014 9:16 PM by miranda likes bands RSS Branched to a new discussion.
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racer42 Calculating status...
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May 3, 2012 8:47 PM

im trying to change my apple id but it is saying that i cannot make my new id because it is my rescue email.  i have added several different emails but i do not know how to change any of them to the "rescue email"

  • Brown.Jaelen Calculating status...
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    May 4, 2012 9:49 AM (in response to racer42)

    I just had that problem and this is what I did to solve it:

     

    Go to the "Password and Security" section. And on that page it will list your apple id's rescue email. You can change/delete it there.

     

    I deleted my rescue email so I could use it as my primary apple id email.

     

    Hope this helps.

  • Alfred Nicol Calculating status...
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    May 8, 2012 10:17 AM (in response to racer42)

    How do you go to the "Password and Security" section?

  • lsloan Calculating status...
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    May 8, 2012 11:27 AM (in response to Alfred Nicol)

    @Brown.Jaelen was too vague.  You will find the section you need here:

     

    1. Go to https://appleid.apple.com/ .
    2. In the right column, click the link for "Manage your account".
    3. Log in.
    4. In the left column, click the link for "Password and Security".
    5. Answer the security questions when prompted.
    6. In the right column, under the heading "Rescue Email Address", you'll find links for editing or deleting your rescue email address.
  • eyelsi Calculating status...
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    May 10, 2012 9:35 AM (in response to racer42)

    I have a similar problem but not exactly the same.

    I forgot my answers to my secret questions and my iPhone is now locked.

    I tried sending a verification to my rescue e-mail address which is shown as dxxx@hotmail.com

    now I do have an e-mail starting with a d, and @hotmail.com but not exactly dxxx@hotmail.com.

    is this a sensor from apple or has someone hacked my account and changed my rescue e-mail?

  • seth17 Calculating status...
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    May 13, 2012 11:10 AM (in response to eyelsi)

    The remainder of your email address is being obscurred (including the number of characters).  It always displays as the first character followed by 3 "x"s and then the @____.___

  • MegBluhm Calculating status...
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    May 23, 2012 4:38 PM (in response to lsloan)

    After I log in, it keeps asking me to verify my email address... The email listed is no longer valid, so I tried to change it.  This is where Apple then tells me I can't use my recovery email as my primary email.   It never lets me get to the screen that allows me to add/delete recovery email addresses. 

     

     

    I guess I'll just have to go the Apple Store or call support... I'm getting too frustrated...

  • jc67 Calculating status...
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    Jun 16, 2012 1:04 PM (in response to MegBluhm)

    That is exactly my problem. Is getting help from apple the only option??

  • Janey99 Calculating status...
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    Jun 19, 2012 2:00 PM (in response to eyelsi)

    Thats has happened to me 2

  • fanpire2015 Calculating status...
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    Jul 3, 2012 10:31 AM (in response to lsloan)

    I log in and it asks me to verify my email address and I don't see the Password and Security thing on the side.

  • Daisy941980 Calculating status...
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    Jul 7, 2012 4:14 PM (in response to racer42)

    Has anyone found an answer to this?? I have the same exact problem where my primary email is no longer valid, so I can't even get in to validate the email address to continue.  I need to change my Rescue email to my primary.  I called apple support & cannot get through to a person; it's all automated & I'm becoming extremely frustrated!!!

     

    Help!!!!  Anyone have any suggestions???

  • lindseyjm Calculating status...
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    Jul 11, 2012 8:37 AM (in response to racer42)

    What someone posted earlier works, although if you can't remember you password, or the answers to your security questions that is a different problem. 

     

    1. Go to https://appleid.apple.com/ .
    2. In the right column, click the link for "Manage your account".
    3. Log in.
    4. In the left column, click the link for "Password and Security".
    5. Answer the security questions when prompted.
    6. In the right column, under the heading "Rescue Email Address", you'll find links for editing or deleting your rescue email address.
    7. Then find where your rescue email is listed, and click edit, you will have to input a NEW email address that is different from the one you want to use as your appleID, then Save.

     

    After you complete those steps, then you can go back to the Name, ID, and E-mail Addresses tab, and input the e-mail address you would like.  (The one you just deleted from your rescue e-mail.)

     

    Hope that helps....

  • LFA Calculating status...
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    Jul 11, 2012 9:14 AM (in response to eyelsi)

    I have the same problem, i forgot my security answers and i cant buy anything from my iPhone! unless it's free. i tried entering "Password and Security" but now it's says that i cant change my password for 8 hours and i dont remember of having a rescue email! Can somenone please help me? i'm getting very frustrated 'cause i'm trying evrything and nothing is helping me!
    Thanks!!

  • hann11 Calculating status...
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    Jul 15, 2012 7:47 AM (in response to lindseyjm)

    Can I use my Mobile me account for my Itunes apple id account?

  • jackrai@live Calculating status...
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    Dec 7, 2013 5:21 AM (in response to lindseyjm)

    i dont know the answers to my security questions but the recovery email address that is linked to my account is not one i have ever used i need to change my recovery address without knowing my answer can you help

     

     

     

    if you can help i would appreciate it a lot thanks

     

    yours sincerly

     

    Jack D S Rai

     

    <Email Edited by Host>

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