Q: New iMac won't recognize Aperture 3 Serial number?

Hello

I am trying to load aperture 3 on my new imac. When I enter the serial number it gives me the message "You have entered an upgrade serial number. Please enter your original serial number". What I am entering is the original serial number that came with aperture 3. A couple of things that maybe important to note is that I have used both aperture 1 &2 prior to installing aperture 3. As well, I am currently running aperture 3 on two additional machines which I will be slowly fazing out.

Any suggestions would be appreciated.

Thanks, Shane

Posted on May 3, 2012 8:30 PM

I have this question too

Q: New iMac won't recognize Aperture 3 Serial number?

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by rkaufmann87,

rkaufmann87 May 3, 2012 9:37 PM in response to kriya babaji
Level 9 (58,956 points)

Photos for Mac

May 3, 2012 9:37 PM in response to kriya babaji

You may want to re-post on the Aperture forum, that's where the Aperture guru's hang out.

Good luck!
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by babowa,

babowa May 3, 2012 10:08 PM in response to kriya babaji
Level 7 (32,347 points)

iPad

May 3, 2012 10:08 PM in response to kriya babaji

I encountered the same problem - I had to enter my Aperture 2 code first, that worked.
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by Frank Caggiano,

Frank Caggiano May 4, 2012 8:40 AM in response to kriya babaji
Level 7 (25,796 points)

May 4, 2012 8:40 AM in response to kriya babaji

The key question is, is the Aperture 3 that you bought an upgrade version or full version? And how and when did you buy it, Apple online store, DVD or App Store?

If it is an upgrade version you will need to enter you're Aperture 2 serial number. If it is a full version then have a look at Troubleshooting Professional Application Serial Numbers and Pro Application Replacement Serial Numbers

Finally you can try going to /Library/Application Support/ProApps and seeing if there are any files there with Aperture in their name in some form. Post back if there is.

regards
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Q: New iMac won't recognize Aperture 3 Serial number?

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by rkaufmann87,

by babowa,

by Frank Caggiano,

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