4 Replies Latest reply: May 4, 2012 1:21 PM by Antoniopedro
Antoniopedro Level 1 Level 1 (0 points)

Hi. I have a 2 year iMac and yesterday I got the first kernel panic attack. Today I got another one. I ran disk utility and it seems the harddrive is ok.

Please help.

 

Interval Since Last Panic Report:  330035 sec

Panics Since Last Report:          1

Anonymous UUID:                    CD68DB62-6007-49E5-8588-90E310DF6C34

 

Fri May  4 00:08:59 2012

panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b6448, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000540, CR3: 0x0000000000100000, CR4: 0x0000000000000660

RAX: 0x0000000000000200, RBX: 0xffffff806b5c7e9c, RCX: 0x0000000013565004, RDX: 0xffffff806b5c7e9c

RSP: 0xffffff808051be70, RBP: 0xffffff808051bea0, RSI: 0x0000000000000002, RDI: 0xffffff806b5c7e9c

R8:  0x7fffffffffffffff, R9:  0x7fffffffffffffff, R10: 0x0000000000000c00, R11: 0xffffff80002d8220

R12: 0xffffff800c0262a8, R13: 0x0000000000000000, R14: 0x0000179781f6d18a, R15: 0x0000000000000000

RFL: 0x0000000000010206, RIP: 0xffffff80002b6448, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000000000000540, Error code: 0x0000000000000000, Faulting CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff808051bb30 : 0xffffff8000220702

0xffffff808051bbb0 : 0xffffff80002c266d

0xffffff808051bd50 : 0xffffff80002d7a1d

0xffffff808051bd70 : 0xffffff80002b6448

0xffffff808051bea0 : 0xffffff80002b3c15

0xffffff808051bec0 : 0xffffff80003456fa

0xffffff808051bf60 : 0xffffff8000340e79

0xffffff808051bfb0 : 0xffffff8000820057

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

11D50

 

Kernel version:

Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

System model name: iMac11,1 (Mac-F2268DAE)

 

System uptime in nanoseconds: 25939487988113

last loaded kext at 23713374373863: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f80796000, size 57344)

last unloaded kext at 24669417834301: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f80796000, size 49152)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch          66.6

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleHWSensor          1.9.4d0

com.apple.driver.AudioAUUC          1.59

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleHDA          2.1.7f9

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AGPM          100.12.42

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleMCCSControl          1.0.26

com.apple.driver.AppleMikeyDriver          2.1.7f9

com.apple.kext.ATIFramebuffer          7.1.8

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AudioIPCDriver          1.2.2

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4

com.apple.ATIRadeonX2000          7.1.8

com.apple.driver.AppleLPC          1.5.3

com.apple.driver.AppleBacklight          170.1.9

com.apple.driver.AppleIRController          312

com.apple.driver.AppleUSBCardReader          3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.0.3

com.apple.iokit.IOAHCIBlockStorage          2.0.1

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AirPort.Atheros40          503.60.3

com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

com.apple.driver.AppleUSBHub          4.5.0

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleAHCIPort          2.2.0

com.apple.driver.AppleUSBEHCI          4.5.8

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.1

com.apple.driver.AppleIntelCPUPowerManagement          167.3.0

com.apple.driver.AppleBluetoothHIDKeyboard          152.3

com.apple.driver.AppleHIDKeyboard          152.3

com.apple.driver.AppleMultitouchDriver          220.62.1

com.apple.driver.IOBluetoothHIDDriver          4.0.3f12

com.apple.kext.triggers          1.0

com.apple.iokit.IOBluetoothSerialManager          4.0.3f12

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOSurface          80.0

com.apple.driver.DspFuncLib          2.1.7f9

com.apple.iokit.IOFireWireIP          2.2.4

com.apple.driver.AppleHDAController          2.1.7f9

com.apple.iokit.IOHDAFamily          2.1.7f9

com.apple.iokit.IOAudioFamily          1.8.6fc6

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.driver.ApplePolicyControl          3.0.16

com.apple.driver.AppleSMC          3.1.1d8

com.apple.driver.IOPlatformPluginFamily          4.7.5d4

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.0.16

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.iokit.IONDRVSupport          2.3.2

com.apple.kext.ATI4800Controller          7.1.8

com.apple.kext.ATISupport          7.1.8

com.apple.iokit.IOGraphicsFamily          2.3.2

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12

com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12

com.apple.iokit.IOBluetoothFamily          4.0.3f12

com.apple.iokit.IOUSBHIDDriver          4.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.3

com.apple.iokit.IOUSBMassStorageClass          3.0.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.7

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.AppleUSBMergeNub          4.5.3

com.apple.driver.AppleUSBComposite          4.5.8

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IO80211Family          412.2

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOUSBUserClient          4.5.8

com.apple.iokit.IOAHCIFamily          2.0.7

com.apple.iokit.IOUSBFamily          4.5.8

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          331.3

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.8

com.apple.iokit.IOACPIFamily          1.4

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 4 GB, SMC 1.54f36

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.61.5-P2P

Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HDS722020ALA330, 2 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: P'9230 Desktop Drive, 0x059f  (LaCie), 0x1053, 0xfa130000 / 5

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

 

 

Interval Since Last Panic Report:  333110 sec

Panics Since Last Report:          2

Anonymous UUID:                    CD68DB62-6007-49E5-8588-90E310DF6C34

 

Fri May  4 11:45:48 2012

panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b6448, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000003000540, CR3: 0x0000000000100000, CR4: 0x0000000000000660

RAX: 0x0000000003000200, RBX: 0xffffff806b626cfc, RCX: 0x000000000edd8004, RDX: 0xffffff806b626cfc

RSP: 0xffffff8079e9be70, RBP: 0xffffff8079e9bea0, RSI: 0x0000000000000004, RDI: 0xffffff806b626cfc

R8:  0xffffff800bdda000, R9:  0x7fffffffffffffff, R10: 0x0000000000000003, R11: 0xffffff80002d8220

R12: 0xffffff800c0852a8, R13: 0x0000000000000000, R14: 0x000006a5cdc663e0, R15: 0x0000000000000000

RFL: 0x0000000000010206, RIP: 0xffffff80002b6448, CS:  0x0000000000000008, SS:  0x0000000000000010

CR2: 0x0000000003000540, Error code: 0x0000000000000000, Faulting CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff8079e9bb30 : 0xffffff8000220702

0xffffff8079e9bbb0 : 0xffffff80002c266d

0xffffff8079e9bd50 : 0xffffff80002d7a1d

0xffffff8079e9bd70 : 0xffffff80002b6448

0xffffff8079e9bea0 : 0xffffff80002b3c15

0xffffff8079e9bec0 : 0xffffff80003456fa

0xffffff8079e9bf60 : 0xffffff8000340e79

0xffffff8079e9bfb0 : 0xffffff8000820057

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

11D50

 

Kernel version:

Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

System model name: iMac11,1 (Mac-F2268DAE)

 

System uptime in nanoseconds: 7309191770533

last loaded kext at 1607290837246: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078e000, size 36864)

last unloaded kext at 1698852483656: com.apple.iokit.IOAVBFamily          1.0.0d22 (addr 0xffffff7f8078e000, size 36864)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch          66.6

com.apple.filesystems.autofs          3.0

com.apple.driver.AppleHWSensor          1.9.4d0

com.apple.driver.AudioAUUC          1.59

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleUpstreamUserClient          3.5.9

com.apple.driver.AppleMCCSControl          1.0.26

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.kext.ATIFramebuffer          7.1.8

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.ATIRadeonX2000          7.1.8

com.apple.driver.AppleHDA          2.1.7f9

com.apple.driver.AudioIPCDriver          1.2.2

com.apple.driver.AGPM          100.12.42

com.apple.driver.AppleMikeyDriver          2.1.7f9

com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4

com.apple.driver.AppleLPC          1.5.3

com.apple.driver.AppleBacklight          170.1.9

com.apple.driver.AppleIRController          312

com.apple.driver.AppleUSBCardReader          3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          33

com.apple.iokit.SCSITaskUserClient          3.0.3

com.apple.iokit.IOAHCIBlockStorage          2.0.1

com.apple.driver.AppleFWOHCI          4.8.9

com.apple.driver.AppleUSBHub          4.5.0

com.apple.driver.AirPort.Atheros40          503.60.3

com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2

com.apple.driver.AppleEFINVRAM          1.5.0

com.apple.driver.AppleAHCIPort          2.2.0

com.apple.driver.AppleUSBEHCI          4.5.8

com.apple.driver.AppleACPIButtons          1.4

com.apple.driver.AppleRTC          1.4

com.apple.driver.AppleHPET          1.6

com.apple.driver.AppleSMBIOS          1.7

com.apple.driver.AppleACPIEC          1.4

com.apple.driver.AppleAPIC          1.5

com.apple.driver.AppleIntelCPUPowerManagementClient          167.3.0

com.apple.nke.applicationfirewall          3.2.30

com.apple.security.quarantine          1.1

com.apple.driver.AppleIntelCPUPowerManagement          167.3.0

com.apple.driver.AppleBluetoothHIDKeyboard          152.3

com.apple.driver.AppleHIDKeyboard          152.3

com.apple.driver.AppleMultitouchDriver          220.62.1

com.apple.driver.IOBluetoothHIDDriver          4.0.3f12

com.apple.kext.triggers          1.0

com.apple.iokit.IOBluetoothSerialManager          4.0.3f12

com.apple.iokit.IOSerialFamily          10.0.5

com.apple.iokit.IOSurface          80.0

com.apple.driver.DspFuncLib          2.1.7f9

com.apple.iokit.IOAudioFamily          1.8.6fc6

com.apple.kext.OSvKernDSPLib          1.3

com.apple.driver.ApplePolicyControl          3.0.16

com.apple.kext.ATI4800Controller          7.1.8

com.apple.kext.ATISupport          7.1.8

com.apple.driver.AppleHDAController          2.1.7f9

com.apple.iokit.IOHDAFamily          2.1.7f9

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.driver.AppleSMC          3.1.1d8

com.apple.driver.IOPlatformPluginFamily          4.7.5d4

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.driver.AppleGraphicsControl          3.0.16

com.apple.driver.AppleBacklightExpert          1.0.3

com.apple.iokit.IONDRVSupport          2.3.2

com.apple.iokit.IOGraphicsFamily          2.3.2

com.apple.iokit.IOFireWireIP          2.2.4

com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.3f12

com.apple.driver.AppleUSBBluetoothHCIController          4.0.3f12

com.apple.iokit.IOBluetoothFamily          4.0.3f12

com.apple.iokit.IOUSBHIDDriver          4.4.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.3

com.apple.iokit.IOUSBMassStorageClass          3.0.1

com.apple.driver.AppleUSBMergeNub          4.5.3

com.apple.driver.AppleUSBComposite          4.5.8

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.3

com.apple.iokit.IOBDStorageFamily          1.6

com.apple.iokit.IODVDStorageFamily          1.7

com.apple.iokit.IOCDStorageFamily          1.7

com.apple.driver.XsanFilter          403

com.apple.iokit.IOAHCISerialATAPI          2.0.1

com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.3

com.apple.iokit.IOFireWireFamily          4.4.5

com.apple.iokit.IOUSBUserClient          4.5.8

com.apple.iokit.IO80211Family          412.2

com.apple.iokit.IOEthernetAVBController          1.0.0d5

com.apple.iokit.IONetworkingFamily          2.0

com.apple.iokit.IOAHCIFamily          2.0.7

com.apple.iokit.IOUSBFamily          4.5.8

com.apple.driver.AppleEFIRuntime          1.5.0

com.apple.iokit.IOHIDFamily          1.7.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          177.3

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          331.3

com.apple.iokit.IOStorageFamily          1.7

com.apple.driver.AppleKeyStore          28.18

com.apple.driver.AppleACPIPlatform          1.4

com.apple.iokit.IOPCIFamily          2.6.8

com.apple.iokit.IOACPIFamily          1.4

Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i5, 2.66 GHz, 4 GB, SMC 1.54f36

Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.61.5-P2P

Bluetooth: Version 4.0.3f12, 2 service, 18 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HDS722020ALA330, 2 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3


iMac, Mac OS X (10.6.8)
  • Antoniopedro Level 1 Level 1 (0 points)

    Got another one

     

    Fri May  4 18:59:50 2012

    panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b6448, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000000000540, CR3: 0x0000000000100000, CR4: 0x0000000000000660

    RAX: 0x0000000000000200, RBX: 0xffffff806b40148c, RCX: 0x000000000bf3e004, RDX: 0xffffff806b40148c

    RSP: 0xffffff80809c3e70, RBP: 0xffffff80809c3ea0, RSI: 0x0000000000000002, RDI: 0xffffff806b40148c

    R8:  0x7fffffffffffffff, R9:  0x7fffffffffffffff, R10: 0x0000000000000000, R11: 0xffffff80002d8220

    R12: 0xffffff800be542a8, R13: 0x0000000000000000, R14: 0x00000fe662af42f6, R15: 0x0000000000000000

    RFL: 0x0000000000010206, RIP: 0xffffff80002b6448, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000000000540, Error code: 0x0000000000000000, Faulting CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80809c3b30 : 0xffffff8000220702

    0xffffff80809c3bb0 : 0xffffff80002c266d

    0xffffff80809c3d50 : 0xffffff80002d7a1d

    0xffffff80809c3d70 : 0xffffff80002b6448

    0xffffff80809c3ea0 : 0xffffff80002b3c15

    0xffffff80809c3ec0 : 0xffffff80003456fa

    0xffffff80809c3f60 : 0xffffff8000340e79

    0xffffff80809c3fb0 : 0xffffff8000820057

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11D50

     

     

    Kernel version:

    Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64

    Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6

    System model name: iMac11,1 (Mac-F2268DAE)

     

     

    System uptime in nanoseconds: 17482172617740

    last loaded kext at 1567155520421: com.apple.filesystems.afpfs          9.8 (addr 0xffffff7f80a94000, size 356352)

    last unloaded kext at 200468016715: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f80a31000, size 65536)

    loaded kexts:

    com.apple.filesystems.afpfs          9.8

    com.apple.nke.asp_tcp          6.0.1

    com.apple.driver.AppleBluetoothMultitouch          66.6

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

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  • Linc Davis Level 10 Level 10 (159,425 points)

    That panic was not caused by third-party software. The remaining possibilities are (1) a damaged Mac OS installation; (2) a hardware fault, which could be internal or in a wired peripheral device; and (3) an obscure bug in the Mac OS.

     

    You can rule out the first possibility by reinstalling the Mac OS. Probably there will be no change. In that case, make a "Genius" appointment at an Apple Store to have the machine tested.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the Lion recovery partition, if present.

  • Antoniopedro Level 1 Level 1 (0 points)

    Thank you very much. I don't have anything connected, just a USB cable and I ran disk utility and it was ok. I live in Portugal and the only possibility is taking to a premium reseller.