Email recipient is rejected as server does not allow relaying

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Email recipient is rejected as server does not allow relaying

Hi there

I wondered if there is someone that can help me. I have an iphone 3g and have my aol email account set up on the phone. It was working fine before I went away on holiday but since I have returned I am unable to send emails as iit keeps saying that the recipient has been rejected as the server does not allow relaying.

I did not use my phone while I was away except for texting so didn't change any settings. I have read through similar questions and have tried all of different things suggested (turning off wifi, although it was never on wifi it was using 3g), making sure that both the primary server and the other SMTP servers are set as on and the details are filled out but still nothing works.

Originally it was only set up with the primary server ticked as on and I never had a problem with it. I've also tried turning the phone off and on again several times and tried the power off and holding down the home key at the same time.

Is there any one who could offer some further advice as it would be much appreciated.

Many thanks

Sam

iPhone 3G

Posted on May 4, 2012 3:32 AM

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Answer 1

wjosten

Level 10

95,321 points

May 4, 2012 3:35 AM in response to SammyP19

Go into Settings>Mail, Contacts, Calendars>your account>Outgoing mail Server SMTP>Primary Server then turn Server ON and fill in both User Name +Password under Outgoing Mail Server.

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Answer 2

SammyP19 Author

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May 4, 2012 3:42 AM in response to wjosten

Hi wjosten

I have tried this but unfortunately it is still not working. They are still saying that they can't be sent and are in my outbox.

Sam

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Answer 3

wjosten

Level 10

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May 4, 2012 3:47 AM in response to SammyP19

Delete your account, then re-add it.

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Answer 4

SammyP19 Author

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May 4, 2012 3:58 AM in response to wjosten

I've tried that twice and it's still not working.

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Answer 5

ckuan

Level 10

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May 4, 2012 4:34 AM in response to SammyP19

Did you also checked in Advanced > Incoming Settings > Use SSL > ON and Authentication > Password?

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Answer 6

SammyP19 Author

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May 4, 2012 5:18 AM in response to ckuan

Hi ckuan

Yes, I've just checked all of that and everything is on but it's still not working.

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Answer 7

ckuan

Level 10

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May 4, 2012 5:30 AM in response to SammyP19

Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

Note: You will not lose any data.

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Answer 8

SammyP19 Author

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May 4, 2012 8:56 AM in response to ckuan

Hi, I've tried doing this again but it's still not working. I seem to be able to receive messages ok but cannot send a new message or reply to any messages.

It was fine before I went on holiday, the problem has occured since I got back. The only setting I changed while I was away was switching to airplane mode whilst on the plane so that I could listen to music.

I've also tried logging on to wifi at home as well as 3G but it still doesn't work.

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Answer 9

ckuan

Level 10

120,680 points

May 4, 2012 10:33 AM in response to SammyP19

Maybe you should check AOL forum if there's something you need to change.

AOL Email

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Answer 10

DannoWV

Level 1

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May 15, 2012 9:41 AM in response to SammyP19

Sammy,er email server.

Did you ever get this figured out? Mine is doing the exact same thing and it is not AOL, because I have different email server. My incoming is fine, my outgoing gets rejected and I tried changing ports, turning off SLL and everything.

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Answer 11

SammyP19 Author

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May 16, 2012 12:31 AM in response to DannoWV

Hi there

Yes it seems to be working again now. I tried all sorts of combinations that other people had suggested but nothing seemed to work. I stumbled across another suggestion on a forum which seemed to work.

What I have done is gone into settings, email, contacts etc. Gone into accounts, AOL, outgoing mail server, the primary server had smtp.aol.com which I turned to off. In the section below 'Other SMTP servers' i have another which says 'smtp.aol.com' and have turned that to on. It now seems to work and I can send email again.

I don't know why it suddenly worked doing that, I think it may have been more luck than judgement as I'd tried for days to get it working.

Let me know how you get on.

Sam

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Answer 12

gsm18439

Level 1

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May 22, 2012 4:47 PM in response to SammyP19

I have had the same problem for 2 weeks. I have had many conversations with AOL and Apple tech support and have tried everything suggested above and then some with no improvement. Any other ideas?

Thanks

Gary

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Answer 13

May 22, 2012 5:04 PM in response to SammyP19

For errors like these, check the outgoing server setting, try unchecked or checked box for anything that says authentication.

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Answer 14

gsm18439

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May 24, 2012 11:29 AM in response to SammyP19

If you have an iCloud account, go into Settings>iCloud and turn off mail. Apparently, iCloud had linked my AOL email address to the iCloud SMTP server while AOL had linked it to the AOL SMTP server. The conflict "blocked" outgoing mail.

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Answer 15

RickFire

Level 1

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Jun 22, 2012 6:52 PM in response to SammyP19

I just had the same issue. Turns out I had to add my user name and pw at the outgoing mail server, even though the iPhone says these lines are "optional." I also changed the port # to 26.

Works great now.

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