Can't install Remote Desktop

Question

pdbrown2009 Author

Level 1

0 points

Can't install Remote Desktop

I have OSX 10.6.8. I've now tried to install remote desktop several times on my computer with no success. I place the CD in the drive, it appears to go through the process, says it installed successfully, but when I click on it to start the application I get the following messages:

The Remote Desktop Administrator software faled to start due to an unexpected error. The Remote Desktop software may not be installed correctly or the computer may require a restart.

Under this window is usually another window asking for either a password or the product serial number, but when I enter that information the application hangs with the beach ball cycling forever.

I have rebooted the computer, still get the same thing. Sometimes will get a message saying that a newer version of the software is installed, but each time I install it I remove the old program first, even removing the preference file the last time I tried.

Remote Desktop on iMac-OTHER, Mac OS X (10.5.6)

Posted on May 4, 2012 11:12 AM

Reply

Answer 1

varjak paw

Level 10

170,200 points

May 4, 2012 11:20 AM in response to pdbrown2009

What version of ARD do you have?

Reply

Answer 2

pdbrown2009 Author

Level 1

0 points

May 4, 2012 11:20 AM in response to pdbrown2009

I should add a couple of things. First of all, I get the "newer version is already installed" appears every time I try to start the program. Then a pop up window comes up under the error message with a different step in the install process. After entering the password, it hangs, so I force quit, the next time it asks for the Product Serial Number, then hangs, force quit, then it asks for the Task Server, after which I can't proceed any further.

Reply

Answer 3

pdbrown2009 Author

Level 1

0 points

May 4, 2012 11:20 AM in response to varjak paw

Version 3.3

Reply

Answer 4

pdbrown2009 Author

Level 1

0 points

May 4, 2012 11:37 AM in response to pdbrown2009

Found a thread outlining a few solutions to this problem, so I will follow those and see if any of them work. Unbelievably complex solution for such a simple task.

Reply

Answer 5

TeenTitan

Level 4

2,640 points

May 4, 2012 2:40 PM in response to pdbrown2009

It sounds like you already found your solution.

Just incase your still having your issue, you might want to check out Apple Remote Desktop 3.3: Installing in OS X Lion. See if it helps fix your installing issue.

Reply

Answer 6

chicster

Level 2

204 points

May 4, 2012 2:54 PM in response to TeenTitan

As I remember, when I had this situation, all I had to do was just install, don't try to open, just run software update, update to 3.5.1, then open.

Reply

Answer 7

pdbrown2009 Author

Level 1

0 points

May 7, 2012 5:48 AM in response to TeenTitan

Unfortunately I tried all the solutions on the other page, but none of them worked. I am still having the problem. And I don't think following the solution for Lion will work, since I'm on Snow Leopard. I will try the idea of upgrading before opening, but it doesn't make sense that that will help since the previous install worked without that upgrade, but I'll see.

Thanks guys!

Reply

Answer 8

TeenTitan

Level 4

2,640 points

May 29, 2012 6:51 PM in response to pdbrown2009

Hi pdbrown,

Have you tried using booting up into safe mode?

If that dosen't work, can you post the log for the ARD install?

Reply

Answer 9

pdbrown2009 Author

Level 1

0 points

Jun 5, 2012 11:09 AM in response to TeenTitan

Thanks guys. Not sure why, but chicster's solution worked. Could have sworn I had done that already, but for whatever reason it now works fine. Appreciate all your help.

Reply

Answer 10

Jun 5, 2012 9:02 PM in response to chicster

hi

Reply