TS1382: iPod troubleshooting basics and service FAQ

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brindle82

Q: frozen 4th generation?

My 4th generation ipod 64GB has frozen, wont turn on?  this is still under warranty can anyone help?

iPod touch

Posted on May 4, 2012 11:28 AM

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Q: frozen 4th generation?

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  • by planb77,

    planb77 planb77 May 6, 2012 7:14 PM in response to brindle82
    Level 7 (32,341 points)
    May 6, 2012 7:14 PM in response to brindle82

    First we need to determine which iPod model you have exactly.  I never heard of a 64 GB iPod Classic.  I DO know of 64 GB iPod Touch models though. 

    Identifying iPod models

     

    Perhaps that it was you meant?  Perhaps a hard reset would help.  Use the appropriate instructions in this article to walk you through the process of doing a hard reset of your device. It's the equivalent of rebooting your PC.

    How to reset iPod

     

    B-rock