Trying to 'report a problem' in iTunes to refund a £69.99 in-app purchase by my younger brother. NOT WORKING!

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Level 1

1 points

Trying to 'report a problem' in iTunes to refund a £69.99 in-app purchase by my younger brother. NOT WORKING!

My younger brother accidently purchased an in-app item worth £69.99. I desperately need to refund this as it will be removed from my bank and I need the money to stay.

When in iTunes I check my purchase history and try to 'report a problem' it simply opens the apple support site and does nothing! I've tried calling Apple but the stupid Auto-bot didn't understand what I'm trying to do and then expected me to stay on the line for up to 10 minutes to get in touch! Not a chance. I'm incredibly dissapointed. What can i do?

Thanks.

iPod touch, iOS 5.1

Posted on May 4, 2012 12:29 PM

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Answer 1

Limnos

Level 10

411,217 points

May 4, 2012 12:36 PM in response to andyd99

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

The only link I have with mention of a phone number would not work from the UK. I am surprised it is left active since iTunes Store is noted for not having any phone number and only reachable online. iTunesStoreSupport@apple.com

iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009

iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."

Children should not have access to your iTunes account password.

You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

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Answer 2

wiclee

Level 5

6,992 points

May 4, 2012 12:58 PM in response to andyd99

That's correct. Click the Contact Support which leads you to Express Lane to provide necessary information before it will provide Contact Options.

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