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Question: there is a problem with this windows installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor.

can someone please help me i have no clue what to do, and i need my itunes please someone.

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Repair your Apple software update.


Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install


If you don't find ASU, go to Control Panel:

START/CONTROL PANEL/Programs n Features/highlight ASU and click CHANGE then REPAIR

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May 4, 2012 12:38 PM in response to lgreen10 In response to lgreen10

Repair your Apple software update.


Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install


If you don't find ASU, go to Control Panel:

START/CONTROL PANEL/Programs n Features/highlight ASU and click CHANGE then REPAIR

May 4, 2012 12:38 PM

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May 11, 2012 7:31 PM in response to wiclee In response to wiclee

I can't get to unistall, repair or do anything about ASU. I tried reinstalling. Even tried deleting everything. Nothing worked.Still getting:

"there is a problem with this windows installer package. A program required for this install to complete could not be run. contact your support personnel or package vendor."

I feel helpless, like I'm never gonna use iTunes again (not that i liked it).

May 11, 2012 7:31 PM

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May 11, 2012 9:31 PM in response to Lolly19 In response to Lolly19

Lolly, try the following steps:



1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.





2. You should remove all instances of iTunes and the rest of the components listed below:

it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.

Use the Control Panel to uninstall iTunes and related software components in the following order:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

(Referenceinstructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components)





3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

May 11, 2012 9:31 PM

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May 12, 2012 11:04 AM in response to wiclee In response to wiclee

That was excellent! REALLY helpful! I could finally get reed of all iTunes related programs. Thank you so much!

But now when I try re-installing it from scratch, it barelly starts, then closes. And nothing else happens.

Task manager shows the iTunesSetup.exe process for lass then 1 sec.

Any ideas?

May 12, 2012 11:04 AM

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May 12, 2012 11:24 AM in response to Lolly19 In response to Lolly19

What's your operating system, Win 7 / Vista / XP and 32 bit or 64bit?

Have you done all the Windows update including service Packs?


Re-start computer,

Right click the setup file and choose 'Run as Administrator'.


If that still does not work, please check your windows system files for possible corruption:

Can you go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"

type in

sfc /scannow

let Windows fix any system files that need to be repaired.

Restart the computer if it did actually repair any files.


Try you install again.

May 12, 2012 11:24 AM

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May 12, 2012 11:42 AM in response to wiclee In response to wiclee

Hi Wiclee,


\howz life going. Well after a long time writing to you. Hope u remember me..... I had the problem of installing iTunes 10.6.1 on my Win 7, 64 bit.... Its not yet done buddy,....... Now after downloading the new iTunes 10.6.1 and running the same, the installation stops with the following comment "THE OLDER VERSION OF APPLE SOFTWARE UPDATE CANNOT BE REMOVED. CONTACT YOUR TECHNICAL SUPPORT GROUP".


Request you to kindly help me get my iTunes installed n working asap.


Thanks buddy,


Vivek

May 12, 2012 11:42 AM

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May 12, 2012 2:22 PM in response to vivekluvsu In response to vivekluvsu

vivek,


Yes, almost a month ago I asked you to gain control of the ASU folder before doing the ASU repair but didnot get your response whether it was working. I guess it did and now you are having problem with another update?


Try this,

Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.


Then run the installation again.

May 12, 2012 2:22 PM

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Sep 20, 2015 11:01 AM in response to lgreen10 In response to lgreen10

I tried several things on this post, but to no avail until I tried Wiclee's suggestion from May 2012, which is:

Go to CONTROL PANEL / PROGRAMS AND FEATURES and right clicked on APPLE SOFTWARE UPDATE and click on REPAIR. That seems to have done it for me. Good luck everyone. Hope this works for you too.

Sep 20, 2015 11:01 AM

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Question: there is a problem with this windows installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor.