There is no repair service AFAIK which is poor.
Yes, most people I think would expect a longer lifespan than 14 months, but devices fail rather randomly and you'll see all manner of goods that fail after days/weeks or go on for many years.
Have you tried a local Apple Store?
If you took out the Apple Care 2 year warranty cover it would probably still be covered.
As far as 'out of warranty' expectations and laws these differ from country to country - many countries will have laws that say a product should last a reasonable amount of time before failing. You need to look to consumer laws where you live