3 Replies Latest reply: May 11, 2012 12:13 PM by Ralph Johns (UK)
Tom Cassel Level 1 Level 1 (95 points)

Apple's sometimes schitzophrenic relationship with it's customers, developers, resellers and others is well documented and obviously part of it's corporate culture. With that said, I truly think Apple has decided to adopt the term Beta (something I feel Jobs would not have allowed) without understanding the spirit of the term. While it is becoming clear they mean it to say 'a time limited trial of our unfinished and unreleased replacement for iChat' they have ignored one of the  positive side effects usually associated with apps in beta; the application typically sees regular updates to allow the community that is enduring the bugs and broken features some relief as the application is refined.

 

The current version is almost 3 months old now and yet I am enduring some of the most basic code faults on a daily basis, which include:

 

  • Intermittent connectivity after sleep, unresolved by quitting and relaunching and only resolved by re-sleeping the machine.
  • iMessages appearing out of order, especially when starting a conversation upon freshly launching the app.
  • Incorrect badge reporting in the Dock/App Switcher requiring a relaunch of the Dock app.

 

I could go on, but my point is that Apple is trying to have it's cake (crowdsourcing bug reporting in a broad user base) and eat it too (being unresponsive to user requests and bug reports, explicitly by not offering more incremental releases). I'm not suggesting I'm surprised, but I felt like sharing my thoughts as they may help some like minded users feel less alone in their frustrations.

  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)

    HI,

     

    I would point out the iChatAV beta as it was called (Later to be iChat 2) was availble from May to October of 2004

     

    It was then a paid for item until the end of the OS 10.2.X

     

    In OS X 10.3 (Panther) it became a free app included with the OS.

     

    All but two of iChat 3's Updates came with the OS updates and since then all iChat Updates have been with OS Updates

     

    The Secrecy you mention plus the House Rules here prevent discussion on whether Apple will or will ot update Lion before Mountain Lion is released.

     

    History on the other hand seem to point to a version as OS X x.x.3 as being a bit early to end a development cycle.

     

    I would also point out that the Yahoo for Mac app has been in Beta for years (it is not just Apple).

    (I mean they run a search site, email and an Instant Message Service and I would guess they raise enough money for development if they wished).

     

     

    On the "false" reporting of Unread messages by the Dock indicator, I have seen one post that found it was an unread item on a phone (way back in the history but inside that 3 months) that seemed to create this issuse for one person.

     

     

     


    9:50 PM      Saturday; May 5, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Tom Cassel Level 1 Level 1 (95 points)

    If anyone would know the history of iChat in Beta, it would be you. Point taken... it's not the first time they have been down the Beta path with iChat, so I was off on that point.

     

    In retrospect, Apple has always dealt with bugs in their own style over the years. I'm still struggling with a bug in Mail (10.7.4) where outgoing messages with attachments aren't handled properly and those attachments cannot be removed, so the Messages Beta app isn't necessarily that different from other OS X apps in languishing.

     

    The false reporting of Unread messages in my case occurs when there are no unread messages listed in the 'chat window' but the Dock badge still shows unread messages. I don't think it's related to separate devices.

  • Ralph Johns (UK) Level 9 Level 9 (69,420 points)

    HI,

     

    This one says Reinstalling Messages sorts the issue

    https://discussions.apple.com/message/17651657#17651657

     

    This one has had success with using Terminal

    https://discussions.apple.com/message/18326780#18326780

     

    I believe one thread mentioned a simpler "Fix" but using the "Dock Badge" and "Unread Message Count" does not seem to turn it up (I was limiting the search to Message Beta).

     

     


    8:13 PM      Friday; May 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously