HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
aebest
Level 1 (0 points)

Q: What now?

this didn't work for me. I followed all the steps and got the same error message.

MacBook Pro, Mac OS X (10.7.3)

Posted on May 4, 2012 3:56 PM

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aebest

Q: What now?

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  • Helpful answers

  • by b noir,Helpful

    b noir b noir May 4, 2012 4:47 PM in response to aebest
    Level 9 (72,129 points)
    May 4, 2012 4:47 PM in response to aebest

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • by aebest,

    aebest aebest May 5, 2012 5:00 PM in response to b noir
    Level 1 (0 points)
    May 5, 2012 5:00 PM in response to b noir

    ok cool i reported it lets see what happens now thanks!