1 Reply Latest reply: May 8, 2012 10:52 PM by TheGraywolf
JayNamaste Level 1 Level 1 (0 points)

I've changed computers, and moved several times.

AOL won't allow me to re-verify my old account (which was deleted years ago).

When I try to play some of my older iTunes mp3's, they require that I sign into that old apple ID - but I don't know the password, can't do an email verification, cause I can't get to the account, and for some reason, the security questions are messed up.


Is this a total loss, or is there a way to save it?


  • TheGraywolf Level 1 Level 1 (65 points)



    Not a total loss, but it's going to take a little bit of work.  For the password, contact iTunes Support and let them know you can't access the email account but need the password reset.  You will be asked for a lot of information for security purposes.  After the password has been reset, go to http://appleid.apple.com and choose "manage account".  After signing in select edit next to "AppleID and Primary email address" and change that to an email account that you have access to.  The email address that you change to cannot currently be an AppleID and you will more than likely get a verification email before you can use it. 


    Hope this helps.