6 Replies Latest reply: Nov 6, 2012 6:01 PM by glacierlily
msstaveley Level 1 (0 points)

mail will not close or open and will not let the computer close either.

I can turn off by holding the power button for 10 secs but still cannot open or close Mail when the startup finishes.

MacBook Pro, Mac OS X (10.7.3)
  • Linc Davis Level 10 (192,285 points)

    I'm not sure I understand. If you can't open Mail, then closing it is not an issue. What happens when you try?

  • msstaveley Level 1 (0 points)

    Mail was opened & used, trash was emptied in all accounts. Went to shut down mail and Mail would not allow this to happen. The 'quit' was grey. The icon would not respond. Go to shut down the computer and Mail will not allow that either. Only a 10 sec hold on power button would allow the computer to shut down. On start up the Mail works properly but reacts as described when the trash is emptied.

  • Linc Davis Level 10 (192,285 points)

    First, when an application won't quit, it's usually not necessary to force a system shutdown. Select Force Quit... from the Apple menu instead.


    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now.


    Quit Mail.


    In the Finder, select Go Go to Folder... from the menu bar, copy the text on the line below into the box that opens, and press return:


    ~/Library/Mail/V2/MailData/Envelope Index


    Delete the selected file. Relaunch Mail. It should re-index your mailboxes. Then rebuild the mailboxes (Mailbox > Rebuild.)

  • msstaveley Level 1 (0 points)

    Hi Linc,

    Thanks, that seemes to have worked.

    By the way Force Quit would not work either, it was grey indicating unuseable.

    The Envelope Index would not Delete but responded to Send to Trash where it resides now until I empty the trash.

    Everything seems to be back in order now.

    I did not have to go to Mailbox-Rebuild, the system did it automatically for me.

    Thanks again.

  • tasanfo Level 1 (0 points)

    I am having the same issue that Mail won't close. I can use force quit but that is getting irritating. I tried your suggestion and I don't seem to have that folder. May be that's the problem. Any other suggestions.


    Thanks in advance

  • glacierlily Level 1 (0 points)

    This helped!  Just by "forcing" mail to quit, it unlocked whatever was going on.....  thanks!