This iphone cannot be used because the Apple Mobile Device is not started

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This iphone cannot be used because the Apple Mobile Device is not started

I need help.. i tried following the "restart" method at the "SERVICE" but my iphone still can't sync to itunes, i tried all other ways but it's still the same. Can anybody help me please? Without sync to Itunes my iphone will start to turn into an antique soon and when i try using the restarting method by service there's a pop up msg saying "service apple mobile device failed to start. verify that you have sufficient privileges to start system services".
Please help me as well.

iPhone 4, iOS 5.0.1, Window 7. Itunes is up to date.

Posted on May 5, 2012 5:51 AM

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Answer 1

b noir

Level 9

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May 5, 2012 2:39 PM in response to AceBabys

i try using the restarting method by service there's a pop up msg saying "service apple mobile device failed to start. verify that you have sufficient privileges to start system services".

In the course of your troubleshooting to date, have you worked through the following document?

Apple software on Windows: May see performance issues and blank iTunes Store

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Answer 2

AceBabys Author

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May 5, 2012 10:15 PM in response to b noir

It's not working either...

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Answer 3

John Galt

Level 10

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May 5, 2012 10:28 PM in response to AceBabys

Perhaps this is what you need?

From http://support.apple.com/kb/TS1538

iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

Windows XP: Click Start and choose Control Panel. Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Windows Vista and Windows 7: Click Start and choose Control Panel. Click "Uninstall a program" (or if using Windows Vista's Classic View of the Control Panel, click "Programs and Features"). Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

If Apple Mobile Device Support is not listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes. Follow the steps appropriate for your Windows operating system below:

If after reinstalling iTunes Apple Mobile Device Support is still not installed, follow steps in Trouble installing iTunes or QuickTime for Windows.

Also see "How to restart the Apple Mobile Device Service (AMDS) on Windows": http://support.apple.com/kb/TS1567

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Answer 4

AceBabys Author

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May 5, 2012 10:31 PM in response to John Galt

i tried this method too. it's the same.

"

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Apple Mobile Device service 3.3.0.0 is currently not running.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

No iPod, iPhone, or iPad found.

"

i run the test and this is the things that are found. any helps?

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Answer 5

b noir

Level 9

72,324 points

May 6, 2012 2:09 AM in response to AceBabys

Apple Mobile Device service 3.3.0.0 is currently not running.

Doublechecking a couple of things.

What happens when you try to start the service manually? (If you get an error message number let us know what it is.)

Were there any LSPs (other than Bonjour) appearing in Autoruns? If so, what were their names?

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Answer 6

AceBabys Author

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May 6, 2012 6:01 AM in response to b noir

i deleted the other 2 things that appeared in autoruns. Both name were something like Window etc.
the error msg number was 1075.

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Answer 7

AceBabys Author

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May 6, 2012 6:02 AM in response to AceBabys

Oh and when im trying to start the service manually. It only has the Start for me to click on, no stop or other things.

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Answer 8

b noir

Level 9

72,324 points

May 6, 2012 2:15 PM in response to AceBabys

A 1067 would be more common with a LSP complication than a 1075. But we'd better reset the Winsock key just in case.

Let's try wiclee's instructions from the following post:

Re: i cannot connect to itunes on my laptop

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Answer 9

AceBabys Author

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May 16, 2012 2:35 AM in response to AceBabys

hey, would copying the whole itune folder to my desktop be useful?

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Answer 10

AceBabys Author

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May 16, 2012 2:51 AM in response to AceBabys

When i tried to reinstall the itunes, i had this problem stating that the Service (Apple Mobile Device) failed to start.

Verify that you have sufficient privileges to start system services. There's nothing wrong with my iphone and cable..

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Answer 11

Sep 28, 2012 5:13 AM in response to AceBabys

I just got this same error this morning. I followed what the user, John Galt, said about going into the control panel. What I did was click on it and hit "Repair". That fixed the issue.

Windows XP: Click Start and choose Control Panel. Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Windows Vista and Windows 7: Click Start and choose Control Panel. Click "Uninstall a program" (or if using Windows Vista's Classic View of the Control Panel, click "Programs and Features"). Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

If Apple Mobile Device Support is not listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes. Follow the steps appropriate for your Windows operating system below:

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