9 Replies Latest reply: Feb 5, 2014 12:59 PM by mzalamo612
ihearturple Level 1 Level 1 (0 points)

My Macbook Pro has been not updating, crashing applications, and force restarting. The problem has finally showed itself this morning. Finder crashed and when I tried to open it, I got a " Cannot open because file or application does not have a back up on time machine, and it is corrupted or incomplete (null)

MacBook Pro (15-inch Early 2011), Mac OS X (10.7.2)
  • LexSchellings Level 5 Level 5 (6,825 points)

    When starting the MBP, hold the Alt(Option) key:

    You will be presented with the choice of disk:

    Choose the Recovery disk. Reinstall Lion (you need an internet connection), your data will not be lost.

  • ihearturple Level 1 Level 1 (0 points)

    It didn't work. It gave me an error and stopped downloading.

  • LexSchellings Level 5 Level 5 (6,825 points)

    I do not follow:

    Was the Recovery Disk not there?

    Did the Recovery Disk not start?

    Did the Recovery Disk start, but you could not complete the reinstall of MacOS?

    What was the error message?

    Do following thing first, assuming you can start the Recovery Disk:

    Start while holding the Alt(option) key: choose the Recovery Disk and then choose Disk Utility,

    in Disk Utility choose your HDD and click "repair" button.

    What is the result?

  • thomas_r. Level 7 Level 7 (30,390 points)

    Your problems are not related to any kind of malware.  You could have a badly corrupted system, in which case following Lex's advice will help.  You could also have a dying hard drive, in which case you will need to replace the drive.  Hopefully you have backups?

  • ihearturple Level 1 Level 1 (0 points)

    Whenever I try to reinstall OSX Lion, towards the end, it says "cannot install the additional components needed to install Mac OSX Lion. I repaired the hard drive and it didnt help. Unfortunatley I do not have backups and the only thing my macbook does is open OSX utility by itself.

  • thomas_r. Level 7 Level 7 (30,390 points)

    I repaired the hard drive and it didnt help.


    What does that mean?  Did the repair fail, or was it successful, but the problem has continued?


    In Disk Utility, select the drive (not the volume underneath it) and look for S.M.A.R.T. Status at the bottom of the window.  What does it say?



    Unfortunatley I do not have backups


    It's possible you may learn why they're important here, but let's see if you can get it backed up.  Get an external hard drive of the same size as your internal drive (mine is 500 GB, as you can see from the Disk Utility screenshot above).  Connect it to the computer while Disk Utility is open.  Select the internal drive, then select the Restore tab.  Drag the external drive from the left-hand list to the Destination field and click Restore.  This should clone the internal drive to the external, though it could fail if the drive is too badly damaged.

  • ihearturple Level 1 Level 1 (0 points)

    It was successful but I still can't do anything. It says that it is verified in the S.M.A.R.T status.

  • thomas_r. Level 7 Level 7 (30,390 points)

    Then there is likely something wrong that Disk Utility cannot fix, and note that a drive can easily be failing while the SMART status still says verified.  (SMART status technology can only keep track of some things that can go wrong, not everything.)


    I would highly recommend creating a minimum of one backup (two or more would be better), using the technique I mentioned above, before doing anything else.  Then you can try getting a copy of DiskWarrior and try repairing with that.  If that fails, or if you don't want to spend the money, you could wipe the hard drive, reinstall the system and your apps, and import your data from the backup.  And if that final technique fails to work, the drive is failing and should be replaced.

  • mzalamo612 Level 1 Level 1 (0 points)

    You saved me from a imac attack. Thank you. It rest and started up without any data being lost.