9 Replies Latest reply: May 9, 2012 12:14 PM by Ronda Wilson
crispcook Level 1 Level 1 (0 points)

My old iBookG4 presented a gray screen/folder with a question mark.  I inserted original install disk #1.  It won't let me proceed past Select destination.  Now I want to eject disk--but can't!  HELP!  And maybe someone can help figure out how to restore the system?

 

Thanks


iBook
  • Ronda Wilson Level 8 Level 8 (40,990 points)

    Hold down the power button for 5-10 seconds. This will do a forced shutdown of the iBook.

     

    Wait 30 seconds (or more), and then push the power button and click and hold the trackpad button as it's trying to start up, and the disc should eject.

     

    Shut it down again.

     

    Wait another 30 seconds.

     

    See if it will start up in Safe Mode:

     

    http://support.apple.com/kb/HT1455?viewlocale=en_US

     

    If this works you will see the normal desktop Once completely started up in Safe Mode, try to restart normally and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?

     

    Select the named boot volume in the left sidebar, ("Macintosh HD" unless it has been renamed). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.

     

    See if you are able to do a little hard drive maintenance to help things out.

  • crispcook Level 1 Level 1 (0 points)

    I managed to eject the disk by using a paper clip, as was suggested in another forum.  When I start the computer here's what happens:  I see a flashing square with a globe in it which is replaced with the alternately flashing finder symbol and question mark.  I tried your safe mode suggestion with both the disk in and after it was ejected with no success.

     

    Thanks for trying to help--any other ideas? 

  • Limnos Level 8 Level 8 (41,105 points)

    Why doesn't it let you proceed beyond select destination? Is it because there isn't a selection?  What happens if you proceed to Disk Utility? Does it show a hard drive?

  • crispcook Level 1 Level 1 (0 points)

    When I had the install disk #1 stuck in there, the only selections that came up were disk icons, and I really don't know what I want:  First Aid--Restore?????

     

    I've never had to do this process before, so I am really stretching my problem-solving techniques!

     

    Can you take me through, step-by-step, what the process is?

     

    Thanks.

  • Limnos Level 8 Level 8 (41,105 points)

    I don't know which operating system version your are/were running.  Here's  information from the 10.4/5 era:

     

    Resolve startup issues and perform disk maintenance with Disk Utility and fsck - http://docs.info.apple.com/article.html?artnum=106214

     

    Using Disk Utility in Mac OS X 10.4.3 or later - http://docs.info.apple.com/article.html?artnum=302672

     

    Disk Utility's Repair Disk Permissions 10.0-10.6 - http://docs.info.apple.com/article.html?artnum=25751

     

    "Try Disk Utility" (modified from http://support.apple.com/kb/TS1417)

     

    1. Insert the Mac OS X Install disc that came with your computer (Edit: Do not use this disc if it is not the same general version as what you have currently on your computer, e.g. use a Tiger disc for a Tiger drive, not a Panther disc), then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)

    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.

    3. Click the First Aid tab.

    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

    5. Select your Mac OS X volume.

    6. Click Repair. Disk Utility checks and repairs the disk."

     

    Then boot in Safe Mode, (holding Shift key down at bootup; takes longer to boot this way so be patient), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    Mac OS X: Starting up in Safe Mode - http://docs.info.apple.com/article.html?artnum=107393

     

    What is Safe Boot, Safe Mode? (Mac OS X) - http://support.apple.com/kb/HT1564

     

    Safe Boot takes longer than normal startup - http://docs.info.apple.com/article.html?artnum=107394

     

    Mac OS X 10.4, 10.5- Computer shuts down during Safe Boot - http://support.apple.com/kb/TA24054

     

    If you don't have an installer disc available you can try effecting repairs using fsk in Single User Mode - http://docs.info.apple.com/article.html?artnum=106214.

     

    Post by japamac about using fsk - http://discussions.apple.com/thread.jspa?threadID=1649143

     

    In the above steps if your drive does not appear in First Aid then the drive is really in bad condition. At best you can try to rescue some files using third party software befor replacing the drive.

  • Ronda Wilson Level 8 Level 8 (40,990 points)

    Which exact iBook model is it?

     

    You can choose from this list:

     

    http://www.everymac.com/systems/apple/ibook/index-ibook.html

     

    As far as I know, there is no emergency eject hole in an iBook G4 (which has a slot-load drive).

     

    An iBook G3 (Dual USB) has a tray-loading drive, and does have an emergency eject hole in which you can insert a paper clip to pop out the tray.

  • crispcook Level 1 Level 1 (0 points)

    It's an iBook G4.  The install disks are MacOS X.  (version 10.3) And I'm making the logical assumption I start with Disk 1.  The disk directs me to hold down th C key as the computer starts up.  I should still do that--right?

     

    Thanks

  • Ronda Wilson Level 8 Level 8 (40,990 points)

    There are ten different G4 iBook models.

     

    G4iBookModels.png

     

    Which exact one is it?

     

    Could you give a link to the suggestion on how to use a paper clip to eject a disc from an iBook G4, please? I would like to bookmark it for future reference.

     

    Is this Install disc that you are trying to use part of the original system software package that came with this iBook when it was new?

     

    The Install disc should tell the exact version of Mac OS X 10.3 that is on it. What does it say?

  • Ronda Wilson Level 8 Level 8 (40,990 points)

    Are you sure you need to restore the system?

     

    Check out Apple's suggestions on dealing with the flashing question mark:

     

    http://support.apple.com/kb/TS1440?viewlocale=en_US