2 Replies Latest reply: May 8, 2012 1:32 AM by ZamboangaCityFrancoiseArnuco
ZamboangaCityFrancoiseArnuco Level 1 Level 1 (0 points)

I have a iphone 4s and the volume buttons are increasing and decreasing the volume on its own.. And sometimes it becomes very sensitive, even if u only touch it(+/-) without pressing it the volume change..


Im from Zamboanga city, philippines and i dont where to go to fix my problem, i search for answer in my problem still no answers..


I hope apple will help..

Please help me..

iPhone 4S, iOS 5.1
  • gdgmacguy Level 6 Level 6 (19,430 points)

    Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new device.  Have you gone through ALL of these troubleshooting steps?

  • ZamboangaCityFrancoiseArnuco Level 1 Level 1 (0 points)

    I tried restart and reset but i didnt try restore because i think its really hardware issue.. The problem occurs when i remove the rubber case of my phone.. When i use the rubber case,  the volume wont change on its own, but when i removed the case then when i unintentionally touch it(without pressing the buttons), the volume change on its own,, what should i do? Do you think restoring my phone will fix the problem??  Or i should contact apple and send my phone to them?..