HT204347: How to find the serial number of your MacBook Pro

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Mabl1

Q: The computer will not accept password or reset with Apple ID.

I cannot get into my Mac Book.  It will not accept the password nor allow it to be reset using Apple ID.

MacBook Pro

Posted on May 5, 2012 8:51 AM

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Q: The computer will not accept password or reset with Apple ID.

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  • by John Galt,

    John Galt John Galt May 5, 2012 8:55 AM in response to Mabl1
    Level 9 (50,142 points)
    Mac OS X
    May 5, 2012 8:55 AM in response to Mabl1

    The method depends on the version OS X you have.

     

    Reset password using Lion Recovery


    If you bought a brand new Mac with Lion pre-installed, it includes a recovery partition with various system recovery tools. One of them allows you to reset your Mac’s password:

     

    1. Shut down your Mac and turn it back on while holding down the and R keys at the same time until you see the Lion Recovery screen.
    2. From the menu bar at the top, select Utilities > Terminal.
    3. In the Terminal window type resetpassword and press Enter.
    4. Use the Reset Password utility to select your startup volume, choose your user account, and enter a new password.