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ipod 4th generation not mounting

I have a new iPod shuffle and it is not mounting in iTunes 10. Does it have to charge first?. I have tried two mackbook pros with 10.6.8 but no luck.

Any thoughts?

iPod shuffle, Mac OS X (10.6.8)

Posted on May 5, 2012 1:50 PM

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ipod 4th generation not mounting

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