2 Replies Latest reply: May 5, 2012 5:18 PM by b noir
Jimbo94 Level 1 (0 points)

all of a sudden Itunes told me I was missing some files, to delete Itunes and reinstall, which I did, but now I get an error msg and Itunes now tells me it cant see my phone because it needs the 64 bit version, which is what I installed.  Tried several times and always get the same msg.  Anyone know the answer to why this is happening?


iPhone 3GS, iOS 5.1
  • gdgmacguy Level 7 (20,535 points)

    you might actually get help if you post this in the correct forum (iTunes), not the iPHONE forum.

  • b noir Level 9 (72,060 points)

    now I get an error msg and Itunes now tells me it cant see my phone because it needs the 64 bit version, which is what I installed.

     

    That message usually relates to issues with Apple Mobile Device Support installing properly.

     

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/

     

    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.

     

    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)

     

    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?

     

    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)