Apple TV movie rentals disappeared immediately after rental

I have the same problem. it seems to be with the store itself. I have two different units 2nd and 3rd generation and once this happens the problem manifests itself with both units. ITMS staff have been been good in refunding but there doesnt seem to be a way to get to 2nd level support to make them aware of the problem

Same problem here. I have rented Mission Impossible twice now. The first time it disappeared half way through so Apple refunded me the money for the rental. The second time we decided to finish the movie and the same thing happened right away. We didn't even get to watch 1 minute of it. This is so frustrating. We use our Apple TV to rent movies exclusively and have for years now. We used to love it but now it's a matter of great frustration. I have submitted my second request for a refund on the same movie. It seems to happen when I pause my movie or anything besides play it striaght through. I have searched the forums with no luck and have tried all sorts of resets and the like to get the movie to reappear. No luck. Please Apple, fix this!!!!

Same problem, tried renting 3 random movies the last week... rented Shame TWICE, after 3-5 seconds, it disappeared from the top-left corner on the main menu. When trying to purchase again, got a message saying that I already purchased it but didn't download it, and told me to "check for rentals".

Did everything possible, including restoring, nothing worked.

Called Apple Support just to have them say its a hardware problem. I replied with "I have 3 Apple TVs at my home and ALL of them is having the same bug".

Told me to call iTunes Support > No solution so far.

I'm getting tired of this.

I've had exactly the same problem and like you, have several Apple Tv's. Apple support have refunded several movies over the last week however the last correspondence referred me to their Terms & Conditions of sale which would suggest to me that they are side stepping the issue. I'm going to speak to speak to technical support today and if I have any update from them I'll update.

Thanks KenSolus, I hope you get some info regarding this problem since I'm starting to worry about them not refunding anything anymore (even it being an issue with iTunes).

Meanwhile, no movie rentals from me. And I'm used to 4-5 movies a week.

If I have no success with Technical Support (which I am anticipating) its back to blockbuster for my movie rentals. My local Blockbuster have already offered me a months free rentals to encourage me to come back to the store so I'll be taking that offer up :)

http://www.apple.com/feedback/appletv.html

New ATV3 and cant download a rental on ATV or itunes....

Ufff what a joke.

So after making it my mission in life (no pun intended) I set out to get to finish Mission Impossible 3 last night at all costs. You can work around the problem of the disappearing rental by renting it on your computer in iTunes then going to your Apple TV and selecting that computer from the "Computers" tab/channel. Once there (you must wait for the movie to complete downloading all the way on your computer) you will see a new menu item pop up called "Rentals". You can then select your movie there and begin watching.

By the way, Mission Impossible 3 was totally not worth the effort of downloading and watching three times for anyone that cares. Drive on the other hand was great. You're welcome.

Yeah, I've heard of that work around, but I don't want to download the hole movie and then watch it... I wanna go to my bed, select a movie and enjoy it, like I've always been doing with my Apple TV.

They have to fix this ASAP.

Has anyone been able to resolve this yet?

Same problem I own all three apple tv versions and same problem occurs, as soon as I rent a movie i can watch it, but if i go to main menu it disappears.

Itunes support reimbursing but not helping further.

This makes the Apple TV unusable and I can not believe Apple is ignoring the issue. Suggesting "ways around it" is not acceptable from the company we all helped make the most valuable in the world.

I agree with you 100%. I'm waiting a response from technical support. I'll post their response here. I don't understand why Customer support can't refer the matter to technical themselves. It would make life easier for all and should speed up the process.