14 Replies Latest reply: May 8, 2012 5:36 AM by rkaufmann87
GLS Doris Level 1 Level 1

Old iMac 24" had to get new hard drive - Apple Store installed  new Snow Tiger hd drive/all microsoft office 2004 open ok except power point - won't open/brings up blank slide in normal view and then rotating pinwheel kicks in/must force quit...can't afford to buy anything else...please help...thanks.


iMac, Mac OS X (10.6.8), is iMac 2006/original hd dr tiger
Solved by rkaufmann87 on May 7, 2012 7:17 PM Solved

Your welcome.

  • rkaufmann87 Level 9 Level 9

    GLS Doris,

     

    You have Snow Leopard, there is no such OS X version called Snow Tiger! Use your MS Office DVDs to install Power Point, if you no longer have them  you will have to buy a new license of MS Office, the most up-to-date version is MS Office 2011, you can find it for as low as about $75 from OWC at www.macsales.com.

     

    Good luck.

  • GLS Doris Level 1 Level 1

    Hi rkaufmann87,

     

    Thanks for your help - Yes I know it is snow leopard 10.6.8 - sent my note before I caught this faux pas - so you suggest I remove and then reinstall power point 2004 - I still do have the dvd's and so 2004 should work with this more advanced OS? This is great news if so.

  • X423424X Level 6 Level 6

    If you have the original office 2004 installer and the registration info just reinstall office 2004. If it allows selective install of just PP then just do that.

     

    Office 2004 is powerpc so it should work in Snlow Leopard.  But be aware that should you upgrade to Lion it office 2004 will not run under Lion.

  • GLS Doris Level 1 Level 1

    Hi,

     

    ...did the uninstall and reinstall off of orig. dvd - still get error message  that says: The application Microsoft PowerPoint can't be opened. -1712. I'm trying restarting computer now to see if ppt will open after that.

     

    Can't find info. on web for error -1712 just yet.

     

    Genius bar said I don't have enough room on this computer for lion...

     

    What do you make of all this? Thank you again for your help.

  • X423424X Level 6 Level 6

    How did you uninstall office 2004?  I found this:

     

    How to remove Office v. X for Mac and Office 2004 for Mac Standard Edition from your computer

     

    As for the -1712, I'm googleing it too.  Apparently your case is not unique.

     

    FWIW, error -1712 means "the AppleEvent timed out" but I am not sure what that has to do with this situation.

  • X423424X Level 6 Level 6

    See if this works...

     

    Uninstall office.

     

    Reboot.

     

    Reinstall office.

  • GLS Doris Level 1 Level 1

    Hi X423424X,

     

    Thank so so much - I'll try this later this morning/early afternoon and let you know if I have any luck asap.

  • rkaufmann87 Level 9 Level 9

    When you do the re-boot I'd recommend re-starting in Safe Mode, this will clear some caches. After it has restarted in Safe Mode then restart normally.

  • GLS Doris Level 1 Level 1

    Hi rkaufmann87,

     

    Eureka! Your input was great - I did as you suggested - uninstall, shut-down, open in safe mode, restart, reinstall and then did a restart - and ppt 2004 comes up now working with the Snow Leopard OS this system now has just as it did before on previous Tiger OS so thank you so much!

     

     

    p.s.

    ...ppt and excel icons come up in duplicate/shows up in 2 different locations in the dock now - any chance I can just select one of these dup's and drag it to the trash/how should I permanently remove these icons without doing any damage to restored ppt connectivity?

  • rkaufmann87 Level 9 Level 9

    Your welcome.

  • GLS Doris Level 1 Level 1

    Hi rkaufmann87,

     

    Thanks again for your great help! Any chance you could advise me as to how to properly remove the extra powerpoint and excel icons in my dock that popped in after the successful reinstall?

     

    Thank you. Thank you.

  • BDAqua Level 10 Level 10

    Try holding the CMD key while dragging them off the Dock.

  • noondaywitch Level 6 Level 6

    Just drag the unwanted ones from the Dock to the desktop.

     

    If you're not sure which is the right one, remove both, then go to Applications > Office 2004 > and drag the correct application to the Dock. (Be sure to wait until the other icons move aside for it before releasing the mouse).

  • rkaufmann87 Level 9 Level 9

    To remove icons from the Dock, simple drag them to the desktop and they will disappear. To remove the icons (or anything else) from the desktop normally use Command Delete keys will do it. BTW it's VERY poor idea to crowd your desktop with stuff,  your desktop should be kept as clean as possible.